DevelopmentNow Blog

Case Study: H&M Using Mobile to Drive In-Store Traffic: H&M

Black Friday is just days away and some brands have used mobile marketing to promote their newest clothing lines.

H&M is using mobile to alert smartphone-savvy fashionistas about the newest pieces from the upcoming Versace collection; and with (GPS positioning) they’re alerting customers who are close to a store.

In addition to placing mobile banner ads within Pandora, H&M used a GPS location-based campaign to alert customers that they were close to an H&M, and the new Versace line was in.

“Special offers and announcements can be targeted at consumers who, by their actual real-time location, are far more likely to act upon that message, visit a store and convert a purchase,” he added.

These H&M mobile ads also let consumers opt-in to company newsletters, making it easy to build a base to re-market in the future. This campaign is a great example of how mobile can be used connect with specified consumer groups unlike any other channel. Mr. Kerr adds the in-house benefits of growing your mobile commerce-

“As long as a retailer has online sales capability, they should actually make more margin by selling products through mobile commerce, since items do not have to be stocked and, as such, inventory problems are sidestepped,” Mr. Kerr said.

Mobile is still a media channel that hasn’t been entirely figured out; H&M gives a good example of appearing in front of potential customers through different routes, whether it be a Pandora banner, a location-based push notification, or mobile newsletter. 

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What’s Black and White and Ships March 11th?

It’s the iPad 2: thinner, lighter, faster, Verizon-ready, and with the same pricing model and battery life as the original.

Two iPad 2 devices on stands, facing each other.

With the specious rumors about seven-inch models and Retina displays finally dispelled, we can actually get to what the new device means for apps. The two biggest changes? Everything will run faster thanks to a new A5 chip and significantly improved graphics capabilities, and with a new HDMI adapter, you can mirror video to your big-screen TV or projector at resolutions up to 1080i. The latter is a particular boon for educators and seminar leaders who want to reduce the cumbersome arrangements required for laptop presentations. And you can place FaceTime calls to an iPhone 4 from day one, thanks to the new dual cameras.

The new iPad, now with over 300 cameras.  Happy?

We’ve seen growing interest in iPad development, both on the consumer front–where content licensers are eager to take advantage of the iTunes paid digital ecosystem–and in B2B, where businesses outfitting their reps with tablets are staying ahead of the curve with in-house apps. To read more details about the new device and Apple’s revamped flagship apps for it, head over to Ars Technica for excellent coverage.

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Hey, Android Market Actually Exists Now

Some are characterizing Google’s big Honeycomb announcement yesterday as the “first shot across Apple’s bow,” which seems a bit odd to us: iOS and Android devices have been at war for over two years. Upon consideration, though, maybe they’re right. In some fields of the battle, Android seemed to be forgetting to fire, or to have its guns jammed, or to be not totally sure where the bow was.

One of those fields was the Android Market. When we finished work on a cross-platform native mobile app last year, we naturally wanted to assemble promotional materials, including links that would allow interested readers to purchase the app. We easily located the relevant page on the Apple App Store website, and then went to find the corresponding page on the Android Market site, where it… wasn’t.

In fact, the Android Market site was barely a placeholder, with a list of a few “top” app lists and no ability to search or view details, much less make purchases. From a company like Google, whose mission is to make the world’s information easily accessible on the Web, it was a startling omission. We spent some time checking to make sure we weren’t missing something, but no: Android applications, it seemed, were only to be discovered on one’s Android phone.

That seems to have finally changed. The new Android Market is an actual functioning storefront, with categories, screenshots and details of every app available, plus Google’s typically excellent search. It’s even got a key feature that the Apple store lacks: you can click to download an app on the site and have it sent to your device immediately, without needing to use the Market app or sync to your computer. Over-the-air syncing is an area where Google has a clear advantage over Apple, as demonstrated by the laborious process of importing and exporting iWork documents versus the simple “it’s already everywhere” philosophy of Google Docs.

Google has surely been hard at work on Android Market behind the scenes, no doubt spurred on by Amazon’s upcoming rival Android store as much as by Apple. Android’s apps and downloads skew even harder toward “free” than those on iOS, and if Google is going to transform it into a genuine revenue engine rather than just a loss leader for ad sales, the newly functional Market is an important step.

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Are paid apps so last year? A look back at app trends that dominated mobile in 2010.

Before 2010 becomes a dream of the past and the memories fade to indistinct nostalgia, it ‘s time to take a step back and review the year in apps.  By taking a look at the trends that prevailed last year, we can better understand today’s mobile marketing climate.  Fortunately, app store analytics group Distimo released a timely report on the year in review (or the apps that dominated it, anyway).  By examining this data and, moreover, what it means in the context of mobile marketing, we can glean a better understanding of the state of the industry, and what shifts marketers should expect to see in the coming year.

The Distimo report covers a lot of points relevant to the growth, expansion and diversification of app stores over the last year, but we’re going to focus on just a few that are particularly critical to the future of mobile marketing.  One such trend, a focal point of the report, is the growth of free apps across all platforms over the last year.  Correspondingly, the data indicates that there was a significant decline in the number of paid apps released from June to December.  Additionally, the average price of paid apps in each major app store dropped in 2010. And, perhaps most tellingly—mobile users downloaded almost 10 times more free apps than paid apps in December.

On the surface, this might seem like bad news for marketers and
developers, since it’s intuitive to assume that apps generate revenue through paid downloads.  But to truly understand how the app revenue model is evolving, it’s necessary to examine the figures more closely.  Although revenue may be declining from paid app downloads, Distimo reports that the revenue share from in-app purchasing has doubled on both of the iOS platforms, the iPhone and the iPad.  This type of spending originated in games like FarmVille, which required users to purchase ‘game credits’ in order to advance.  ‘Credits’ like these, which have no real, tangible value, have generated a surprising volume of profit for game developers like Zynga.  But applying this model to apps other than games may prove to be a bit trickier.

One great way to take advantage of the in-app purchase model is through subscriptions.  Though this development model is best suited for apps through which content is regularly distributed, like magazine or periodical apps (the iNewpaper model), we expect to see more brands and developers trial in-app purchases this year—who knows, maybe we’ll even be one of them!

Another significant trend the study highlighted was a shift in the growth of certain categories within each app market last year.  Apple’s App store, which is currently the largest and most expansive, seems to have matured and diversified a great deal over the last year.  While gaming apps such as the Angry Birds series still topped the charts, categories including Business, Medical and Finance added the most new apps, with an average growth rate of 162%.

Android’s App Marketplace, which is still relatively young, saw explosive growth over the last year, but the categories that led this upswing—Comics, Sports and Card/Casino—are all entertainment-centric, suggesting that the platform still has some room to grow.  It seems that Android Smartphones have become today’s ‘no work, all play’ devices, but that’s probably just a phase for the platform, which is still evolving in some critical ways.  Over the next year, we expect to see the App Marketplace diversify, much as the App Store has, adding more and more business, productivity and reference apps. This presents a huge opportunity for marketers and developers who can take advantage of growing categories before they become overcrowded.

Lastly, we were very intrigued by the data that Distimo collected on paid apps that topped the charts in Windows Marketplace for Windows Phone 7, which were all games.  This trend was a surprise, given that Microsoft is (excluding the Xbox) known more for its enterprise software than as a gaming platform.  Keep in mind, however, that their latest mobile device, Windows Phone 7, was not released until late in the year, so this data may be merely a snapshot of a quickly evolving marketplace.  We predict that the Windows Marketplace will be another one to watch in 2010, as the platform matures.

With all of these app markets growing and evolving in 2011, it will be an interesting and exciting year for mobile marketers.  There have never been so many opportunities to take advantage of it all, and with app beginning to mature into powerful enterprise business and productivity tools, it’s definitely the right time for brands to expand into the mobile space.

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The Verizon iPhone Has Arrived. What does that mean for your mobile strategy?

The VeriPhone ‘changes everything,’ but how will it change your brand’s approach to mobile marketing?

If there’s some benefit to having waited two years for an iPhone of their own, it’s that the noise around Verizon’s announcement yesterday was deafening.  And while there’s no lack of buzz, there seems to be little discussion about what effect it will actually have on marketers’ plans for the platform.  With a multi-carrier distribution strategy (finally!), we expect Apple will heat up the competition for mobile market share, shaking up the industry yet again.  But how will any of this impact your brand’s mobile marketing strategy?  To answer that, let’s explore the less-obvious implications of the long awaited Verizon iPhone.

Mobile marketing has been, in some ways, a game of wait and see for the last year, for reasons just like this.  At the start of 2010, the question was: app or mobile website—nobody had to ask what kind of app because, at that point, the iPhone seemed like the only platform worth developing an app for.  But by July, even after the release of the iPhone 4 on AT&T’s network, mobile marketing experts were already starting to question Apple’s dominance in the mobile arena as Google’s Android platform surged ahead.  And by the end of last year, Android successfully eclipsed iOS, climbing to market share leader and, of course, shaking up mobile analysts’ predictions for the coming year.

Today’s announcement should not in any way detract from Google’s accomplishment but, like it or not, it will have a significant impact on mobile market share, and therefore, it should play a part in how marketers’ plan for mobile.

That might seem like an overstatement, but let me revisit my previous argument against marketers’ (once prevalent) iPhone v. the world mindset.  At that time, AT&T was the sole carrier through which the iPhone was distributed, which meant no matter how popular their device was, Apple would keep bumping into a market share ceiling until they could broaden their distribution channels (and so would marketers that developed exclusively for the iOS platform).  But by making the immensely popular iPhone available to mobile users on America’s largest wireless network, Apple seems to have leveled the mobile playing field. Again.

So what? For mobile marketers, this makes iPhone app development a very appealing option once again, particularly in combination with recent reports on 2010 growth trends for Apple’s app store.  Unlike Android, BlackBerry and Windows Phone 7, where app market growth was driven primarily by games and entertainment apps, within the App Store the three top growth categories were business, medical and lifestyle apps.  This serves as an indication that Apple’s App Store is starting to mature and diversify, perhaps more so than those of other, younger platforms.  For brands interested in app development this means, for now anyway, iOS is an excellent starting point for rolling out native apps.  But let’s not get too carried away…

We’ve said it before, and we’ll say it again. Mobile marketing is about creating a comprehensive solution, and not just selecting a platform and building your app.  That’s why, 98 out of 100 times, we recommend starting out with a mobile website.  On the mobile web, downloads don’t matter and market fragmentation isn’t a barrier to your brand’s reach.  While the Verizon iPhone is still big news for consumers, marketers and developers alike, an iPhone app is not a replacement for a mobile website.  The VZW iPhone may “change the game” when it comes to app development,  but an app should never serve as a substitute for a comprehensive mobile marketing approach.

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