Edwin,
There may be more than one issue at work here..
It is interesting that you indicate that new catalogs and the maintenance
options such as rebuilding or performing incremental updates work without
error when executed within Query Analyzer, as this is the primary
solution/workaround to FTS menu options being grayed out in KB article
Q270671. However, there is another scenario and that is when your customers
register the server using an IP address (for example, 12.233.106.98) in
their SQL Server Enterprise Manager (EM) and access the problem SQL Server
via the internet as under these conditions, the Enterprise Manage cannot
"see" or recognize that the MSSearch service (or even SQLServerAgent service
for that matter) is running. However, the services are running and
functional, it's just that the EM cannot see these services.
Additionally, and as you're running SQL 2000 SP3a (build 818) Std. Edition
on Win2K SP4, you may of hit the bug documented in KB article 814035
(Q814035) "FIX: A Full-Text Population Fails After You Apply SQL Server 2000
Service Pack 3" at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;814035, but it's
doubtful as you can successfully create new FT catalogs and populate them.
It is also possible that because of recent NTFS password change on the
Administrator account, that you hit this KB article 277549 (Q277549) "PRB:
Unable to Build Full-Text Catalog After You Modify MSSQLServer Logon Account
Through [NT4.0) Control Panel [or Win2K Component Services]" at
http://support.microsoft.com/default.aspx?scid=KB;EN-US;277549 , but this
too is doubtful because of the same reasons.
Basically, if your customers must register their servers using IP address
and access your server via the internet (a requirement, I suspect for a
ISP), then it will be necessary for your customers to use T-SQL code to
workaround this issue. If you want I can provide you with easily implemented
T-SQL code examples.
Regards,
John
[quoted text, click to view] "Edwin" <edwin.velez@hostcentric.com> wrote in message
news:043f01c3c562$9c13dc40$a001280a@phx.gbl...
> I have a copy of MSSQL 2000 running in a shared hosting
> environment with 286 active databases. It has recently
> come to our attention that the "Full-Text Indexing..."
> menu option has become unavailable (grayed out) to anyone
> who tries to access this option via Enterprise Manager,
> this of course is affecting some of our clients.
>
> I have done a lot of Google searching as well as hit the
> MS Technet site without any luck. If you have experienced
> this situation before, how have you resolved it?
>
> The Microsoft Search Service (MSSEARCH) is running as
> LocalSystem and is installed and running. This can be
> verified because existing Full-Text Catalogs created
> previous to the above mentioned continue to
> function without error.
>
> Another thing to mention would be that new catalogs and the
> maintenance options such as rebulding or performing
> incremental updates work without error when executed
> within Query Analyzer. Although the error is not the same,
> a supporting article of this can be found via the URL
>
http://support.microsoft.com/default.aspx?scid=KB;en- > us;q270671 within the "CAUSE" section.
>
> Below is some information that may be needed to determine
> a possible solution to my situation:
>
> SELECT fulltextserviceproperty('IsFulltextInstalled') = 1
> (MSSearch is installed)
>
> SELECT @@VERSION
> Microsoft SQL Server 2000 - 8.00.818 (Intel X86)
> May 31 2003 16:08:15
> Copyright (c) 1988-2003 Microsoft Corporation
> Standard Edition on Windows NT 5.0 (Build 2195: Service
> Pack 4)
>
> The system recently went through a NTFS password change on
> the Administrator account as well as the SQL Server SA
> account. The system has all Critical Updates installed
> and has been rebooted. It is not definite whether this
> problem occured before or after the recent password
> changes.
>
> Thank you in advance for your help.
>
> Edwin