My point is that posting here, even a thousand times, is not an official
channel into Microsoft. There's no magic "turn this newsgroup post into a
support case" button on their news reader, and very frequently those who
might read the post aren't the owners of the area where the bug resides (I
doubt Ilya would own this, and if it came in as a bug, I doubt he'd be the
one fixing it).
To open a support case is quite simple. You go to the MS support page. On
it are several phone numbers based on where you are and what technology is
the problem. You call that number. I've done it several times and *always*
have had fast and very good support. I can't say that the bugs have always
been fixed or that a workaround was always provided because I've had some
really oddball stuff in the past that had no business case for resolution
(like wanting support for RDP client on a 160x240 display). The have always
resolved the issue to my satisfaction though (which is in fact the
requirement to close a case - your satisfaction, not theirs).
Sure, this specific case maybe someone should have seen a post about it and
done something, but maybe the MS readers didn't personally consider it a big
deal (for example, I've never been affected by it in all my years of CF
coding nor has anyone I've worked with) or assumed that someone else closer
to the fix would act. The point is that it's not their responsibility or
job to do so. I can't imagine trying to open support cases for every "bug"
reported in the newsgroups and then trying to manage both them and an actual
job. If you have a real bug, open a real incident. It will get a real
resolution.
--
Chris Tacke, Embedded MVP
OpenNETCF Consulting
Managed Code in an Embedded World
www.OpenNETCF.com [quoted text, click to view] "Hilton" <nospam@nospam.com> wrote in message
news:x%Vri.32672$C96.9360@newssvr23.news.prodigy.net...
> "<ctacke/>" <ctacke[at]opennetcf[dot]com> wrote in message
> news:O2Hxsv90HHA.1344@TK2MSFTNGP04.phx.gbl...
>> Have you tried an actual official channel, like opening a support
>> incident? A newsgroup post is relly not a communication to Microsoft -
>> it's a post in USENET where some Microsoft people might see it. It
>> doesn't get tied into their bug reporting and tracking system, nor is
>> anyone accountable for handling it (unlike a support incident).
>
> I have posted so many articles here about the Back Key not working (even
> some asking for Microsoft's help in the title), there's just no way an MS
> person could not have seen it (e.g. Ilya). So, let's assume an MS person
> did it. For them not to file an 'incident' on it, IMHO, shows a lack of
> <insert one of a million words here>. So, I stand by my assertion that it
> is a bad reflection on MS. Heck, no-one even asked specifics about it.
> Sorry, but I've gotta believe someone from Microsoft saw the posts.
>
> OK, so it has taken me about 20 minutes to figure out how to file an
> 'incident' through the Microsoft web site and even though I signed on, I
> now need to apply for permission to help them fix their code. Chris, I
> love what Microsoft has done with .NET and the CF, I think it is
> phenominal that I can write code so quickly and easily that runs on cell
> phones etc. But I just have to believe that they... [I stopped myself
> before saying bad things about Microsoft]
>
> Hilton
>
>