We've got Windows 2000 on a laptop and suddenly some of the desktop icons
don't work. They are all visible, but when you click on some of them (for
example, Internet Explorer or the recycling bin) the screen refreshes and
then goes back to the way it was without launching any of the apps.
When you click on My Computer or My Documents, the blue desktop (plus
wallpaper) turns white with a message saying Active Desktop Recovery, and a
click box to Restore my Active Desktop (plus some other
instructions/options). Clicking on that restores the appearance of the
desktop, but doesn't do anything to get the icons working again.
This problem suddenly occured while reading an email and trying to download
a photo that had been attached to it (there was nothing wrong with the pic -
it was a family photo that I accessed on another computer).

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