"BillH" <BillH@discussions.microsoft.com> wrote in message
news:431E60CB-2237-4D6D-9652-5E08C083700C@microsoft.com...
> I just bought a package at Borders today containing a book and VB .Net
2003.
> It won't get updates from the web but gives the error described in KB
836454
> which says to contact Micosoft product support. When I put in the product
> number it says this isn't eligible for online support. The box didn't say
> anything about this limitation. My questions are:
> 1) How do I get the hotfix for this as described in KB 836454?
> 2) Is this package from Microsoft Press really ineligible for support? If
> so, then I want to take it back and get one that is.
>
> Thanks,
> Bill
>

"Peter van der Goes" wrote:

>
> "BillH" <BillH@discussions.microsoft.com> wrote in message
> news:431E60CB-2237-4D6D-9652-5E08C083700C@microsoft.com...
> > I just bought a package at Borders today containing a book and VB .Net
> 2003.
> > It won't get updates from the web but gives the error described in KB
> 836454
> > which says to contact Micosoft product support. When I put in the product
> > number it says this isn't eligible for online support. The box didn't say
> > anything about this limitation. My questions are:
> > 1) How do I get the hotfix for this as described in KB 836454?
> > 2) Is this package from Microsoft Press really ineligible for support? If
> > so, then I want to take it back and get one that is.
> >
> > Thanks,
> > Bill
> >
> Just to let you know:
> Typically,
> --
> Peter [MVP Visual Developer]
> Jack of all trades, master of none. when software is bundled with a book,
> the publisher obtained the software at a bargain price and agreed to be
> responsible for tech support. You might want to contact the publisher and
> see what they have to say.
>
>