I have an application developed with VB in VS.NET 2003 Enterprise Architect
that generates MsiInstaller errors for the Crystal Reports components in the
Event Log during about 75% of installations.

The following Event Log ID's are generated, and the components that fail are
the Crystal Reports components:

â—‹ ID 11729: "Product: XYZ -- Configuration failed."
â—‹ ID 11706: "Error 1706. An installation package for the product XYZ
cannot be found. Try the installation again using a valid copy of the
installation package 'setup.msi.'"
○ ID 1001: "Detection of the product '{FFFF…}', feature 'DefaultFeature'
failed during request for component '{BCBC…}'"
○ ID 1004: "Detection of product '{FFFF…}', feature 'DefaultFeature',
component '{BCBC…}' failed. The resource '' does not exist."

Again, this does not happen during every install, but it does seem to happen
close to 75% of the time. The application is performing an upgrade of an
existing installation. For the setup project build, I am increasing the
Version property and allowing VS.NET to change the ProductCode & PackageCode
properties as recommended.

Any ideas on how I can debug and fix this problem are greatly appreciated.
As it stands now, my users often have to install and then re-install the new
version twice in order for the Crystal Reports components to be properly

Hi Timothy,

The Crystal Report is a third-party software integrated with the VS.NET
IDE, it is not supported by Microsoft, I suggest you contact crystal report
support for help:
http://support.businessobjects.com/

And the following is the Forum where you will receive some specific helps:
http://support.businessobjects.com/forums/content.asp?fid=2-5-1&sk=5&


FYI: Crystal Decisions Support
Registered users of Crystal Reports may be eligible for free interactive
technical support. To learn more about this offer, visit the following
Crystal Decisions Web site:

Business Objects Technical Support
http://support.businessobjects.com/ (http://support.businessobjects.com/)

For contact information about free Crystal Decisions interactive support in
your region, visit the following Crystal Decisions Web site:

Business Objects Contacts
http://www.businessobjects.com/services/support/default.asp
(http://www.businessobjects.com/services/support/default.asp)

NOTE: You must use the 10-digit Product Registration Number that you
receive when you register your software to access technical support
services. If you have not yet registered your software, use the Crystal
Reports Registration Wizard in Visual Studio .NET, or visit the following
Crystal Decisions Web site:

Business Objects Crystal Reports Registration
http://www.businessobjects.com/register/content.asp
(http://www.businessobjects.com/register/content.asp)

For a complete listing of Crystal Decisions offices worldwide, visit the
following Crystal Decisions Web site:
Business Objects Offices Worldwide

http://www.businessobjects.com/company/locations/default.asp


Thanks for your understanding!

Best regards,

Gary Chang
Microsoft Community Support
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