""Gary Chang[MSFT]"" wrote:

> Hi Mike,
>
> I attempt to repro the scenario in our local environment, but the VS2003
> SP1 could be installed well in a Windows 2003 Server SP1 machine. I also
> checked our internal database, could not find a similar case.
>
> In this regard, it seems to be an environment specific problem. I suggest
> you can download that VS2003 SP1 package from our website again, then
> disable the anti-virus system to install it. If the installation still
> failed, it is better for you if one of our CSS support engineers could work
> with you. They will have more resources available to help you efficiently
> tackle this issue. This may require you to submit a support incident in
> Microsoft CSS (Customer Support Service). As a MSDN subscriber, you have
> two free support incidents.
>
> By the way, currently the installation issue of the VS2003 SP1 should be
> free, you can mention this to our CSS engineer when you raise the incident.
>
> For your reference, I have attached steps to contact Microsoft CSS here:
> You can contact Microsoft Customer Support Service directly to discuss
> additional support options you may have available, by contacting us at
> 1-(800)936-5800 or by choosing one of the options listed at:
>
> http://support.microsoft.com/common/international.aspx?rdpath=gp;en-us;offer
> prophone
>
> Thanks!
>
> Best regards,
>
> Gary Chang
> Microsoft Online Community Support
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