flash (macromedia): I've been trying to get the Flash 7 player to download onto my computer, and each time I try, I am getting this error message that prevents it from doing so....just simply says "Error on page" and instead of the movie coming up, it gives me the empty box with the square in the corner.

Since trying to upgrade to 7, I cannot even use 6 anymore, so I am left with no Flash Player whatsoever.

Anyone else having that problem?

I have tried repairing my browser, reinstalling it, tried using it with Netscape (same problem), tried using the stand alone installer, changed my security settings, reinstalled direct X, blah blah blah.

Any ideas?

Heather

Hi, Heather. Since this post is a couple of days old, I wanted to make sure you are still having problems before passing this issue along. Are you still unable to install the Flash Player? Can you describe your configuration? (OS, browser version, etc.)

Thanks,
Christian

Thanks for getting back to me....

I have been having this problem for weeks.

No, I still cannot get this thing to download.

I have Windows XP home office edition with Internet Explorer 6.1 (I also have Netscape, but so rarely use it that I couldn't begin to tell you what version I have).

I have written Macromedia about it, and followed their directions to the letter, and no joy. Nothing different happens. When I try to run Flash from the Start menu under "Run" I get an error message that says "Load Library ("regsvr32C:\Windows\system32\Macromed\Flash\flash.ocx") failed. GetLastError returns 0x00000485"

From the Macromedia site, I get a message when the page after hitting the install button (and the page does not completely load...the text is there, but the pictures are empty boxes with the sqaure in them) that says "Done, but with Errors on page"

What in the world does that mean?

Thanks for any help you can give me!

Heather

Hi Heather,

I am sorry to hear you are having problems downloading the player.
I am not sure what is causing your problem just yet, but I would like to help get you up and running.
Would you mind answering the following question?

Can you tell me if you are specifically attempting to download the installer from this URL: http://www.macromedia.com/shockwave/download/triggerpages_mmcom/flash.html

Do any security warnings show up and is your browser security settings set up to allow installable content from Macromedia?

Can you post a screen shot of the error page you receive?

Have you tried to reboot your machine after installation?

Do you have the Flash authoring tool installed? (Any version)

Have you tried to completely uninstall the player before installing player 7?
http://www.macromedia.com/support/flash/ts/documents/remove_player.htm

Are you installing over a 56k modem?

Have / can you try installing the plug in on another machine?

Do you get the same problem with the shockwave player or any other web plug-ins?

Let me know and perhaps we can narrow down the cause of your installation troubles.

Thanx,

-Ken


Kenneth J. Toley
Senior Technical Support Engineer

Thanks for getting getting back to me again!

To answer a few of your questions:

Can you tell me if you are specifically attempting to download the installer from this URL: http://www.macromedia.com/shockwave/download/triggerpages_mmcom/flash.html

Yes. That is the URL that comes up when I go to download the player from the Macromedia site.

Do any security warnings show up and is your browser security settings set up to allow installable content from Macromedia?
No security warnings come up; I have my security set to the lowest setting. There are other things installed from Macromedia (shockwave), so I can't see why it wouldn't allow Flash.

Can you post a screen shot of the error page you receive?
No. It comes up on the bar at the bottom of the page where Javascript messages come up while pages are loading and whatnot. Yes, I have reloaded Java, too.

Have you tried to reboot your machine after installation?
Yes, Every time. No joy.

Have you tried to completely uninstall the player before installing player 7?
http://www.macromedia.com/support/flash/ts/documents/remove_player.htm
Yes, tried that, too. In fact, after I did that (uninstalled the current version I had which was 6), when I went to try to put version 6 back on, that wouldn't install either.

Are you installing over a 56k modem?
No. Cable modem.

Do you have the Flash authoring tool installed? (Any version
Not that I know of. I haven't put one on there. How would I check (yes, I am an idiot when it comes to these things)

Have / can you try installing the plug in on another machine?
My stepson's computer already had it one there when he got it, so no, I haven't tried doing anything with his.

Do you get the same problem with the shockwave player or any other web plug-ins?
No, shockwave installed very easily. I haven't had any other problems with anything else, either. Just Flash.

Thanks for the help, Ken

I think the solution to your issue would be to first see if you have a Flash.ocx file in
your one of the following directories (normally it is in either C:/Windows/System32/Macromed/Flash
or C:/WINNT/System32 Macromed/Flash).

If you see that then the Flash is installed, yet it is being blocked by an ad blocking software. If that is the case there is a registry item at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveXCompatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}\

If you see the "Compatibility Flags: 0x00000400" Delete this. Some pop-up
blocker/ad blocker software adds this Compatibility Flag, which will kill
Flash Player. If you are unfamiliar with the registry and don't want to dig
through it please follow the directions below:

Download and Install:
http://www.javacoolsoftware.com/spywareblaster.html

Execute spywareblaster and go to "tools"
Go to the "flash killer" tab
Uncheck "disable and block Macromedia flash"


I hope this helps you. Please feel free to contact technical support if you
have any additional questions.

---
Regards,

Jason Wylie
Senior Support Engineer
Macromedia Technical Support
Flash Player, Flash, Flash Communication Server

-- Please limit replies to newsgroup only, for the benefit of the
community --

Jason,

THANK YOU THANK YOU THANK YOU!

That completely fixed the problem!

I'm viewing Flash sites with ease now!

Heather

thank you please add this in support or a main topic for people , i had the problem for well over a week with internet explorer and that solved it , i didn't like goingiin circles on support but i learned more =-p . those ads are quite annoying though most the time. shame that happend to flash . but i view when i choose still. :-)Choose nuff said THANKS , now i can view FLASH WEB PAGES PAGES ok thanks

I have the same problem. Get the error message on page. Have tried to set my privacy\security settings lower to no avail. Really irritating since Comcast needs the player and my e card subscription from England also needs it as does incredimail. HELP

_jasonWylie
THANKS A MILLION!!!! I couldn't figure this one out for about a month. Searched everywhere, and the reg hack fixed it!!!!! My mother in law will thank you too!

I owe you a beer (if you are over 21!).

MR