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FlashMX Crashes on Launch


Re: FlashMX Crashes on Launch Milliemac
4/26/2005 12:00:00 AM
flash (macromedia):
I downloaded Macromedia's trial version of FlashMX 2004 regular and Pro. I
really want to try this software and check it to see how well it runs on my
system, before I buy it.

But I can't get the trial version to run. There is no activation to it.
Someone said that if I buy the Full version, that it would probably run. So
what, does that mean there is a file or dll or something missing from the trial
version they let you download and try for 30-days? That is why I was looking
to get the OEM version. Just for starters. It would be a full version and
than I could install it and see if it would run.

I did disable and turn off my Norton and Antispy software when I installed the
trial version. I don't have another version (OEM) of the software. I just
know where I can get it.

If Macromedia could help me figure out why I can't get the trial version to
run and help me to resolve this problem, then I could just buy the program
somewhere else and forget about the OEM all together.

I am in a position to help people who don't have resources available. I don't
have a lot of money, but I do have time. I want to create educational videos
and such to distribute to gradeschools and daycares and even highschools, that
would teach them about how to treat their pets and other animals, etc. I also
want to provide services to the Newfoundland Rescue Organization.

But if Macromedia doesn't want to help me get this resolved, I will just go
through other channels to figure out if this application is compatible with my
system. I really like what I have seen, and really want to use it.

In answer to your comment, no, they don't provide technical support on the
download version. What a dumb thing. I want to buy it, am willing to pay a
chunk of change to own it legally, and they won't help me fix this so i can
work in it a little while before I make a final decision to drop that chunk of
change.





Re: FlashMX Crashes on Launch Tom Unger
4/26/2005 12:00:00 AM
Milliemac;
OK now I understand-sorry I didn't get it sooner. You cannot get the
flash trial downloaded from the Macromedia site to work on your machine, and
this has nothing to do with the "oem" version (which BTW I highly recommend
you verify is legitimate
before purchasing). Troubleshooting system specific issues is difficult
enough when you are there, it's even more difficult from a distance. Your
system sounds like it should have no problems running flash, but something
is obviously conflicting with it. In some way it is different from the vast
majority of similar systems... Certainly anything not typical about your
set-up would be a good place to start. Over the years I've seen
utility/extension conflicts and divers (such as video drivers) cause
problems as well as hardware issues such as bad ram. There are some
technotes specific to the trial version at Macromedia's flash support which
might help, but you seem to have already looked there. I hope you manage to
get it running since your cause seems worthy. -Tom Unger



FlashMX Crashes on Launch Milliemac
4/26/2005 12:00:00 AM
I downloaded and installed FlashMX 2004. I am running XP with the complete SP2,
2.63 mhz, P4, 1 gig ddr ram. When I open Flash, it crashes, every time. I shut
down all unnessary apps, closed my internet connection, disabled my Norton. I
am at a complete loss as to why this keeps crashing. I have uninstalled it and
cleaned up the registry and reinstalled it. I have gone to Macro's web site and
saw this technical note:

http://www.macromedia.com/cfusion/knowle...cfm?id=tn_19046

I was told by someone else to go into my Control Panel, Administrative Tools,
Services, and make sure that Macromedia Licensing Service is changed to
Automatic under the start-up options, so I did. Still it crashes when I try and
open it.

This is what I get when I open it:

The error splash screen message is:

Flash MX 2004 has encountered a problem and needs to close. We are sorry for
the inconvenience.

The Error Signature is as follows:
AppName: flash.exe AppVer: 7.2.0.581 ModName: kernel32.dll
ModVer: 5.1.2600.2180 Offset: 0001eb33

I have the technical file that gets sent to Microsoft, but I am not sure how
to attach it to this message.

I am going to purchase StudioMX Pro, but I need this issue resolved first. I
just don't know what to do anymore. I am running out of trial days on using
this application and I would appreciate any help.

I always keep my system updated with all MS updates, virus defs, spyware defs,
and what have you. Have recently defragged it, too.

Since this is the trial version, Macromedia, inc., won't help. So I should
buy an expensive program that I can't get to run on my computer... hmmmm.

Thanks for your help,
Milliemac
:confused;
Re: FlashMX Crashes on Launch BrenBeers
4/26/2005 12:00:00 AM
I had this problem once I my machine. Although it was with Dreamweaver and not
flash, and I noticed that after I got fed up with the trial version and
purchaced the full version and installed it, the problem dissappeared. I know
it is a huge chunk of change to drop on software that you are unsure will run
on your machine. But by looking at your system spec I have run flash on much
lesser of a machince using the same operation system and service pack. I think
that once you buy the software and install it your problem will be resolved.
But to be on the safe side I would contact marcomedia and find out what there
return policy is incase it doesn't run. Good luck, I hope all works well
Re: FlashMX Crashes on Launch Milliemac
4/26/2005 12:00:00 AM
Re: FlashMX Crashes on Launch BrenBeers
4/26/2005 12:00:00 AM
Re: FlashMX Crashes on Launch Milliemac
4/26/2005 12:00:00 AM
I haven't purchased it yet, so I don't know. Apparently some company went
bankrupt (at least that is what I was told), and they had unopened and unused
OEM disks that were auctioned off. I don't want to do anything illegal, that
is why I was asking this question.

The fact that Macromedia won't help me resolve this issue is a little
annoying. I want to purchase this software in order to volunteer my services
for non-profit organizations that need Flash work done (like animal rescue
groups, etc). If I am unsure if I can get this program to run on my system, I
am not going to drop a ton of money just to find out it won't and than find out
that no one will take it back and give me a refund. The OEM version is way
cheaper. I'd rather lose a little money than a ton of money. Better yet, I'd
rather just work with Macromedia to find out why it won't run.

If Macromedia would help me figure out what the problem is, and if I can make
sure it will run, than I would just go ahead and buy the application now.

As of now, I am dropping this issue about the OEM and will continue to try and
get this answer resolved through some sort of technical support.

If someone knows how I can get this program to run on my system, that would be
great. I will be happy to email the technical data to anyone interested.

Thanks,
Re: FlashMX Crashes on Launch Milliemac
4/26/2005 12:00:00 AM
I haven't purchased it yet, so I don't know if I can register it with
Macromedia or not. Apparently some company went bankrupt (at least that is what
I was told), and they had unopened and unused OEM disks that were auctioned
off. I don't want to do anything illegal, that is why I was asking this
question.

The fact that Macromedia won't help me resolve this issue is a little
annoying. I want to purchase this software in order to volunteer my services
for non-profit organizations that need Flash work done (like animal rescue
groups, etc). If I am unsure if I can get this program to run on my system, I
am not going to drop a ton of money just to find out it won't and than find out
that no one will take it back and give me a refund. The OEM version is way
cheaper. I'd rather lose a little money than a ton of money. Better yet, I'd
rather just work with Macromedia to find out why it won't run.

If Macromedia would help me figure out what the problem is, and if I can make
sure it will run, than I would just go ahead and buy the application now.

As of now, I am dropping this issue about the OEM and will continue to try and
get this answer resolved through some sort of technical support.

If someone knows how I can get this program to run on my system, that would be
great. I will be happy to email the technical data to anyone interested.

Thanks,
Re: FlashMX Crashes on Launch Tom Unger
4/26/2005 12:00:00 AM
Milliemac;
I don't understand how you can be installing without purchasing--are you
installing it as a trial? Fwiw this is a peer to peer support forum, not a
direct line to MM tech support. It sounds like you may be encountering
problems with the activation, and I would recommend a call to MM customer
service or support--but I'm not sure what support options you have (if any)
with the copy you have "obtained". Considering the intended purpose,
perhaps you can qualify for an academic copy? -Tom Unger

Re: FlashMX Crashes on Launch mheddle
4/26/2005 12:00:00 AM
Re: FlashMX Crashes on Launch Tom Unger
4/26/2005 1:06:23 PM
Milliemac;
I didn't think MM offered oem applications--were you able to register
the product with Macromedia? -Tom Unger

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