Howdy,
I am assuming this is Windows XP IE?
Please check the following folder:
C:\WINDOWS\system32\Macromed\Flash
If you don?t see ?Flash9b.ocx? you don?t have the latest player installed.
Instructions for uninstalling and reinstalling the Flash Player:
[NUM]
1. First download the latest uninstaller to your desktop from here
http://www.adobe.com/go/tn_14157 2. Before running this uninstaller be sure to read the instruction and close
all running programs.
3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here:
http://www.adobe.com/go/getflashplayer 8. Test the Flash Player here:
http://www.adobe.com/products/flash/about/ [/NUM]
I would highly recommend that you use the latest Flash Player. The latest
player (version 9.0.28.0) is a file named 'Flash9b.ocx'.
Thanks,
Darren J. McNally
Technical Support Engineer
Adobe Systems