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macromedia players flash : Flash Player Is Not The Problem, so let's fix


IEvsFlashPlayer
12/19/2006 2:18:05 PM
I was about to pull my hair out. Everything that I tried did not seem to work.
I even had the technicians of my virus protection/firewall to help behind the
scenes. And then I contacted Adobe for technical support who ended up
directing me to the support / forums. I continued to read the posted messages
along with the advice that was offered. Nothing seemed to work for me. Of
course, I began to get aggrevated. But, there was one message that stuck out
in my mind. That note informed that Flash Player was not Compatible with
Internet Explorer - even though it referred to some other issue or problem.
This seemed to make sense. So, let me tell you what worked for me. Again, it
is IE that is causing all of the numerous problems with not being able to
download Flash Player, etc. I am not sure of what has changed with Flash
Player now that may be causing this particular issue, but. . . So, I decided
to go to another web browser - like Netscape because on one occasion, I was
having great difficulty with IE and the technicians downloaded Netscape. I had
no more problems with Netscape, but of course, I like IE. So, I eventually
went back to IE and never thought about Netscape again, until now. I went to
Netscape (with all of the issues at hand) and decided to see if I could view
many of the cites that were provided in the Forums. Well, much to my surprise,
all of the web pages that required Flash Player seemed to work automatically -
but only in Netscape. I did not even have to download Flash Player while in
Netscape. See if this works for you and pass it own to everyone if you have
success. Some of you may need to download the Flash Player while in Netscape,
but I did not. Good luck. I am so happy that something FINALLY worked. Maybe
it will work for you too and do not forget to pass it on - if it does happen to
work for you also. 2byoung:smile;
McNast
12/19/2006 6:57:36 PM
This is true. There is a Flash Player for Windows IE and another Player for
Netscape and Firefox browsers.

If you have all ready gone through all of the usual troubleshooting techniques
(listed below) and ONLY have this issue with IE you may have some issue with
your system registry. I would be happy to help you troubleshoot this.

Check the following troubleshooting steps before moving onto registry issues:

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166

Instructions for uninstalling and reinstalling the Flash Player:

[num]
1. First download the latest uninstaller to your desktop from here
http://www.adobe.com/go/tn_14157
2. Before running this uninstaller be sure to read the instruction and close
all running programs.
3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here: http://www.adobe.com/go/getflashplayer
8. Test the Flash Player here: http://www.adobe.com/products/flash/about/
[/num]

Flash Player still not installing on IE?

[b]Warning:[/b] The following solution involves the Windows System Registry.
Editing or manipulating the registry incorrectly can result in serious system
damage which may require re-installation of the operating system. If you are
not comfortable editing the registry, then take your system to a professional.
If you choose to proceed, then it is essential that you create a complete
system backup and a Windows System Restore Point before proceeding. Adobe
Systems cannot be held responsible for damage resulting from this information.

Note: this is specifically for Window XP Pro

Here are Instructions for checking the system registry for issues. I would
suggest that you compare the Advanced Security Settings for HKEY_CLASSES_ROOT
with the one from this link:

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116

[i](Scroll down to see the HKCR image)[/i]

Please login as the Administrator (NOT a User with Admin privileges) and
follow these instructions to open the registry.

[NUM]
1. Select Start > Run
2. Type in ?regedit?
3. Right click on HKEY_CLASSES_ROOT
4. Select Permissions
5. Select Advanced
[/NUM]

If you can take a screenshot and post it online for me to look at, that would
be ideal.

Best,

Darren J. McNally
Technical Support Engineer
Adobe Systems

Jeckyl
12/20/2006 1:28:35 AM
The only flaw in this argument (that's its IE and not Flash), is that there
are TWO flash players.

There is the Flash Player ActiveX control (OCX) that IE uses (and you can
use in other applications)

Then there is the Flash Player plug-in that is used by Netscape, firefox etc

Although the guts are the same, they are very different things, with
different registry and operating system integration etc etc etc.

So just because the player plug-in in Netscape works, and the player ocx in
IE does not, is not evidence that the problem is with IE at all. It may be
a registry / operating system problem, or a problem with the player ocx
itself.
--
Jeckyl

Jeckyl
12/20/2006 10:06:57 AM
Thanks Darren,

Nice to see an Adobe support person in here, especially as this is not a
forum for official Adobe support. I hope the various people who are a
little disappointed with the Adobe response appreciate you taking time to
help in here.
--
Jeckyl

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