Hi there,
I am assuming this is for Windows XP IE?
Please check this folder on your machine and let me know what files are listed:
C:\WINDOWS\system32\Macromed\Flash
The latest player (version 9.0.28.0) is a file named 'Flash9b.ocx'. If you see
'Flash.ocx' this indicates that you have an older version also installed on
your machine.
Instructions for uninstalling and reinstalling the Flash Player:
[NUM]
1. First download the latest uninstaller to your desktop from here
http://www.adobe.com/go/tn_14157 2. Before running this uninstaller be sure to read the instruction and close
all running programs.
3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here:
http://www.adobe.com/go/getflashplayer 8. Test the Flash Player here:
http://www.adobe.com/products/flash/about/ [/NUM]
Thanks,
Darren J. McNally
Technical Support Engineer
Adobe Systems