Hi, all

I'd really like to see an official message from Adobe concerning the issue
with Flash9b.ocx crashing in IE. Surely they must have received a lot of
messages from disgruntled users.

I work for an online newspaper and we have several hundred thousand page
impressions every day. And for lots of users our front page causes the Flash
player to crash. It's practically impossible to isolate which banner ad(s) that
will lead to a crash.

My theory is that there are certain ActionScript commands that are handled in
a different manner in the new player, while swfs that contain only animation
will work.


-+ Asp +-

I always have the same error message, which bumps me off the
internet...flash9b.ocx.
So far I have not seen any fix for this listed. I constantly uninstall and
then install this lousy program.
How can I just go back to the previous version 8? Im sure it works
still....Can I get the previous version download somehere ?

To install Flash Player 8, follow the instructions on these pages:

Uninstalling: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
Installation of Flash Player 8:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14266

Read the readme.txt in the latter to find the right version for your browser
and OS.


-+ Aspar +-

I'm glad to see it's not just my machine! I just installed the new version the
other day and keep getting an error message that flash.ocx cannot be found.
Frustrating.

When I get home from work tonight I'll try going back to version 8 and see if
that works.

I have the problem with flash 7, 8 and 9, tried them all. I now know that the
problem in my case is related to my Creative Sound Blaster Audigy SE but I'm
positive that Adobe should fix something in flash player because this is
getting crazy!

I think mine is finally fixed. I tried going back to version 8 but kept
getting a message that flash.ocx could not be found when it was time for my
screensaver to come on. Today I changed screensavers and the desktop picture,
and it seems to be working with version 8. I'm staying away from version 9 for
as long as I possibly can.

I *finally* fixed mine, but it took a video card swap to do it. I am still
wondering if it has to do with drivers for certain video cards, because ever
since I switched from an ATI Radeon X600 to an nVidia geForce 6600 (all PCI-e)
I haven't gotten the crash. I have had all the pages running that used to crash
my system since I switched the card.

*shrug* Food for thought. I know its not feasible for people to change their
video cards to suit Flash player, but this is my discovery on my personal
machine.

-Katte
UCS Utah

I am having same issue... and i am running
Display adapter - ATI Technologies inc. Radeon x300 serious... along with
ide ata/atapi controllers - nvidia corp - nvidia nForce4 ADMA

Will have to try replacing my display adapter think have extra one around here
with something different.

Will let ya know.
Thanks for the Idea Katte

after installing flash 9b, kept getting message flash.ocx could not be found
when screensaver attempts to start.
in windows\system32\macrom\flash, i copied flash9b.ocx and renamed it to
flash.ocx
now no problems

It appears that some screen savers (electric sheep is one) or programs look
for a "flash.ocx" instead of "flash9b.ocx" and this causes the problem.

SOLUTION:

Copy: "...windows/system32/macromed/flash/flash9b.ocx"
Paste: it as a copy of flash9b.ocx then...
RENAME: the COPIED FILE to "flash.ocx"
IMPORTANT: do not delete the original flash9b.ocx just make a copy of named
"flash.ocx"

This "fix" has worked a lot of people that have programs or screen savers that
look for the original flash.ocx file which it can't fine causing in some cases
for I.E. to close and the resultant error message.

If the above solution works for you PLEASE send me a Private Message letting me know so I can pass this info on to other forums.

Thank you,
Jerry Ellis

i have a problem, every time im in my game www.gaiaonline.com in towns, it
doesnt happen right away but little while after it says something went wrong
and that flash was i think part of the problem and closes my internet, could
some one please help me>?

i didn't know wich one worked but here is a picture of my problem sort of

[IMG]http://i67.photobucket.com/albums/h287/uchiha_sasukekid/damflash.jpg[/IMG]
<a href="http://photobucket.com/" target="_blank"><img
src="http://i67.photobucket.com/albums/h287/uchiha_sasukekid/damflash.jpg"
border="0" alt="Photobucket - Video and Image Hosting"></a>

non of them work -.-
okay here is a url link

[q][i]Originally posted by: [b][b]jerryel[/b][/b][/i]
It appears that some screen savers (electric sheep is one) or programs look
for a "flash.ocx" instead of "flash9b.ocx" and this causes the problem.

SOLUTION:

Copy: "...windows/system32/macromed/flash/flash9b.ocx"
Paste: it as a copy of flash9b.ocx then...
RENAME: the COPIED FILE to "flash.ocx"
IMPORTANT: do not delete the original flash9b.ocx just make a copy of named
"flash.ocx"

This "fix" has worked a lot of people that have programs or screen savers that
look for the original flash.ocx file which it can't fine causing in some cases
for I.E. to close and the resultant error message.[/q]When the origin and the
mechanism of the crash known this is a very simple idea. I'll try it and hope
it shall fix the problem.

But I don't understand this: This error occurs allready since end of January
or begin of february 2006 on my computer, visiting a lot of sites. I spent
allready very much of time trying to solve followed problems. I wrote allready
an email to Adobe support and got not any perheaps only formal politeness
answer, not to mention any suggestion of trying to fix it. I don't know what
does this strategy of Adobe mean :/

Start, Run,

[q][i]Originally posted by: [b][b]sasukekid[/b][/b][/i]
i don't have Flash9b.ocx[/q]It seems you don't have the last Flash Player 9
but only some older version.


[q][i]Originally posted by: [b][b]sasukekid[/b][/b][/i]
paste it into where?[/q]Into the same directory where is the flash9b.ocx


I tried it and it works but not everywhere, there are still some sites where
IE crashes. IMHO there were also some other names of this file as eg.
flash9.ocx in the development history of the program versions. I made one copy
more renamed to flash9.ocx and following I could reach some sites more which I
couldn't do before but there are still some sites crashing the IE remaining.

I would like to know the complete list of all names of this file during the
whole history of the program.

But BTW: It's only the second best solution to must make such big amount of
copies of the same file (2'210 KB per file!) for correct working of such
standard everywhere used program :/

1. Drag and drop Flash9b.ocx into any directory, C:\ eg., pressing the Ctrl key
on the keyboard simultanously (the file shall not be moved but copied).
2. Rename Flash9b.ocx to Flash.ocx there.
3. Drag and drop Flash.ocx back into the directory, where the original
Flash9b.ocx occures.

okay i did it and it said i needed to install it, and now im back to my problem

We've been seeing a lot of crashes with IE 6 and 9.0.28 no mention of missing Flash.ocx though.

Hi all,
sorry for my English.
I had problem with Flash9b.ocx and Flash Games on Internet. Sometimes fall
down. I changed Flash9b and in this time i have Flash8d. Games are ok, but
ICQ5.1 do same error encountered in flash8d.ocx. Do you know, what shall I do?
Many thanks,
Tomas

[q][i]Originally posted by: [b][b]Charliedawn[/b][/b][/i]
I'm glad to see it's not just my machine! I just installed the new version
the other day and keep getting an error message that flash.ocx cannot be found.
Frustrating.

When I get home from work tonight I'll try going back to version 8 and see if
that works.[/q]


This is caused by a third party application. Many users report the cause is a
screen saver created with ScreenTime.
http://www.screentime.com/faqs/ScreenTime_F/technote202.html

Hope that helps.

-Ken

Make sure all your drivers for your sound and video cards are up to date, and
in some cases even your printer and web cam drivers.

Manufactures put out new drivers to fix bugs, improve performance, and
increase compatibility with other hardware and software.

Often the combination of the web browser and the Flash Player can trigger a
fairly complex code path. Anything out of sync can cause a cascade of problems
that eventually crash the player or browser.

If you have made sure everything is updated and your hardware is working ok,
you should contact technical support for further assistance.

-Ken

[q][i]Originally posted by: [b][b]sasukekid[/b][/b][/i]
well i checked most of my stuff and its all been up to date[/q]

Have you made sure you crash is not being caused by a screen saver?

Have you contacted Technical support for assistance?
www.adobe.com/support/contact

I am running Windows XP & using ATI Radeon 9600 video card. I'm using a
Windows screensaver. My computer freezes whenever I i visit certain web pages.
This has been a source of endless frustration. I have reinstalled Windows,
changed browsers, uninstalled and reinstalled the player numerous times and I'm
still experiencing the same old freezes. Today, I was at the Microsoft website
and could not access my e-Learning page because it required the Flash player.
When I installed the player and went back to site, the computer froze. I
haven't gotten any error messages.

OK, So at my work we have two NW8240 laptops with ATI graphics cards, both are
running Vista Ultimate and nothing else is installed except flash on one it
works perfectly fine on the other every page with flash causes an error??? we
have tried rebuilding and all sorts and always the same result. I am a flex
developer and this is getting very frustrating that i cant even view my own
work??????

I have had the same problems. Flash9b.ocx crashes in IE 7 alllllll the time, a
couple of months ago i just uninstalled flash. I cant view youtube but who
cares!!! I have noticed more banners dont load (haha) and some websites are
harder to navigate but it is a small price to pay to not have my computer crash
all the time. I have dual nivida cards and tech support told me to uninstall
them, i was like are you crazy?? Anyway, they kept saying it was nvidia but i
only have problems with one program on my comp and it is flash

[q][i]Originally posted by: [b][b]adobeisdumb[/b][/b][/i]
I have had the same problems. Flash9b.ocx crashes in IE 7 alllllll the time, a
couple of months ago i just uninstalled flash. I cant view youtube but who
cares!!! I have noticed more banners dont load (haha) and some websites are
harder to navigate but it is a small price to pay to not have my computer crash
all the time. I have dual nivida cards and tech support told me to uninstall
them, i was like are you crazy?? Anyway, they kept saying it was nvidia but i
only have problems with one program on my comp and it is flash[/q]

I would just uninstall flash but i develop with Adobe Flex for a
lving................... plus we have two identical laptops vanilla builds
vista ultimate and flash only one lappie works one doesnt, so its not hardware.

Hi to all.

I had the same problem with the dll flash9b.ocx....just were going to became
crazy. Tryied everything was possible.
Now reading replays here I tried to replace that damned thing with a
flash8.ocx which I luckily had on my daughter pc....
I just renamed the old dll to flash9bold.ocx ( but i think you can choose what
you want), put in the macromed/flash folder the flash8.ocx, named it as
flash9b.ocx and IT WORKS!

I had really big problems to enter in www.stickcam.com, sometimes problems
with flash games, and flv in youtube too.

Now I have sent this dll to my server so I DON'T MISS IT!!!

I was having problems with IE7 crashing when trying to run Flash Player in
certain sites. After much uninstalling, reinstalling, googling, etc. over a
long period of time, I found that I, in fact, was the culprit. I had
installed Comodo's VerificationEngine program and it was limiting the sites
when I tried to run them. After uninstalling that program, I have had no
problems with IE7 crashes due to Flash Player sites. If you are having
problems, you might want to check your installed programs to determine if one
or more of them are not compatible. Sometimes, we create our own problems and
don't even realize it. Hope this might help at least just one person. Good
luck to all.

I too have the same problem.

I develop games for a large company.

I haven't seen this on any of the other games, except for one particular game
we have.

This has happened for the last year. although the error message changes to
flash9b along with the upgrade of the player.

Im 100% sure its not to do with other factors like my screensaver/video card
etc, as all the other games are fine. This is also the same for the people
company wide.

Is it because this game does a lot of polling, or perhaps because it uses alot
of content (the file memory size in IE can get quite high). Is it a certain bit
of actionscript? It happens sporadically. Sometimes you get it, sometimes not.

Im not too sure where to send my query on the contact page for adobe?

I know in the past ive emailed regarding other problems but they fell on deaf
ears. Which puts me off contacting. Is this a known problem which adobe is
addressing? Is there an offical response?

I dont want this issue to put people off using Flash/Flash player.

Cheers,

Dave

Hello Speedy d,

When you have problem to report you should contact technical support
www.adobe.com/support/contact .

They can walk you through troubleshooting steps and collect information that
may be helpful. It can be more difficult to help in cases like yours where the
source code and original developer is unavailable for questions because you may
not be in a position to implement workarounds. However it can help us to
narrow down problems we are unable to reproduce in house.

I hope that helps,

-Ken

Going back to the original start of this topic reguarding Flash9b.ocx crashing
in IE 7... I see it crash every day. Here is a great way to reproduce it...
Log into launch.com. Play a radio station or music video. Now try to rate
music by clicking on an album or artist in your music player (radio station or
music video). Flash9b.ocx will crash usually in less than 30 minutes. The
most annoying part of this error is that IE7 will close and you lose everything
you are doing.

[q][i]Originally posted by: [b][b]speedy d[/b][/b][/i]
Im not too sure where to send my query on the contact page for adobe?

I know in the past ive emailed regarding other problems but they fell on deaf
ears. Which puts me off contacting. Is this a known problem which adobe is
addressing? Is there an offical response?
[/q]

As Ken posted earlier, support requests go through the web portal on
http://www.adobe.com/support/

If you're the Flash developer, use http://www.adobe.com/support/flash. Phone
and email support are available.

If you're a Flash Player end user, email support is available at
http://www.adobe.com/support/flashplayer.

Now, as of 4/17/07 we are seeing a problem in which some Flash Player emails
are being redirected to Customer Service. We're working to address that, so
please reply back, mention my name and ask that your case be directed to
Technical Support. If you get an unsatisfactory reply please post to my new
thread (see below).

Also note that a new version of Flash Player (9.0.45.0) released last week.
So if you're having crashing issues please be certain to update to that version
and retest. If you still crash, do open a support case. The tech support
agents should request detailed system and crash information. Additionally the
new installer has a logging function (as well as more detailed info about the
install that you can see while it's installing). We realize many Windows users
are having installation problems and hopefully the updated installer will help
resolve those issues.

Finally, we have been aware for some time that the first levels of Flash
Player email support were problematic. For North America we have moved that
function to another team and we believe the service should be vastly improved.
However, I will start an open thread for direct complaints about the SUPPORT
EXPERIENCE (not technical items..) where you can relay your experience.

And the crash rears its ugly head on me yet again. Fist time I have seen it
since the new installation of video card and full reinstall of WinXPPro w/SP2.
I have all the crash data in raw text format if anyone over ther at adobe is
interested in taking a look at it. It is still selectively crashing IE windows,
this time around it got youtube.com, livejournal.com and myspace.com while
leaving up the sindows that I was using from nVidia.com, intel.com,
alienware.com and this site which I tried to log into before the crash info
disappeared. Current installation of flash is 9.0.28.0.

Love some help on this one, guys, Its getting to be past annoying, and its
hard to work this way. Granted those particular sites are not all that
important, however, last time, it made my job a nightmare.

Katte
UCS Utah
UCSUtah.com

I updated to flash 9.0.45.0. We'll see if that changes anything.

One thing I would like to add about the newest fla sh crash I am experiencing
is that it has an effect on how certain applications react until my computer is
rebooted. For instance, when Flash crashed earlier on me today, it not only
interfered with the way that flash applications ran in IE after that, but it
also cut out the sound and caused stuttering in the video on Power DVD 6 5.1. I
have checked all drivers, services and registry files to try and get a clue
about that one, but I show 0x000000 as an error code in the system event log,
and all drivers are up to date, all hardware tests good. All services belong
to Windows and my resident virus scanner, audio card, and MSN messenger.

Thanks for your help in advance!

-Katte
UCS Utah
UCSUtah.com

Still getting crashes regardless of what version of Flash I am using in IE6, right now I am on 9.0.45.0. Any resolution coming soon?

-Katte
UCS Utah

Thanks for the feed back.

Bentley Wolfe, im still not sure where to go for help. Im a Developer, but
when i look at getting technical help regarding the flash player, it only seems
to regard installation. And i dont want to take out a help package for a
problem.

Could you provide steps, or a direct email address for contact.

Im more than willing to help anyone form adobe get to the bottom of this by
providing what information i can.

Many thanks,

Dave

Speedy, if you're a licensed Flash Authoring user then you have a different
avenue to get support.

Flash Player support is installer only/email only (but generally install
problems are the worst of the issues). In some cases I realize that's not
optimal, but those are the limits available for a free download and I have to
obey those limits.

Flash Authoring support is available via email/phone at
http://www.adobe.com/support/flash. If you're unable to test your Flash
authored content then you have a problem with Flash, and you are entitled to
two complementary support cases.

So, open a case. And if at any point you feel you received less than
satisfactory support on the case let me know.
http://www.adobe.com/support/programs/flash/?tab:contact=1

Yeah, I tried that a few times over the last couple of months, but I never heard anything back.....

*sigh*

Thats why I took to becoming annoying in the forums.

-Katte
UCS Utah
UCSUtah.com

Argh.. Can you PM me any case numbers, customer ID number, email address...
anything I could use to dig up those cases?

I mentioned this on another thread, but thought I'd repeat it here.. a few
weeks ago we moved the first level of Flash Player email support to another
team (just because of issues like this). There has already been a marked
improvement in responsiveness. So we're working on it..

I never got any type of number, in fact, my email account reflects when I
signed on to here, but I have yet to recieve an answer from anyone. This
problem is something I have been battling since October. To give you the short
short version, I reinstalled windows, changed my video card, and uninstalled
and reinstalled IE 6, used IE 7, Opera, and Mozilla. All with the same results,
over multiple computers. I work as a technition for a company called UCS Utah,
where I have seen this also on customer computers. Hell, even my Mac does it in
Safari, OS10X. I was told in the beginning when this first started happening
that it was something I was doing wrong (basically) from rafiquel mansy (pardon
if the name is not spelled right ) when I first took to the forums. I now have
seen a large contingent of people with this same problem. Trouble is, most
people are not going to find your peer to peer forum, or even in fact make a
complaint here, since the average computer owner does not know that a level of
support such as this exists. Instead, they bring these computers to the shop
and have us try to fix it. We can find nothing amiss in the registry, although,
I did try that regedit that was suggested on both my home machine and tech
machine. There has to be some kind of common denominator here, and I for one,
would like to help find it if I can.

-Katte
UCS Utah
UCSUtah.com

Done, and done. Thanks.:)

-Katte
UCS Utah

I got a reply from my case, but none of the answers were satisfactory, or at
least they were things i have already tried:

The Flash9b.ocx error is hard to pin down. as: version issues, security
settings with program (Flashplayer) etc. Easiest solution version of the
FLashplayer so yor customers version. After that see that Active X controls
their IE security settings. Also make sure not running the IE 7 Beta but a full
version verison such as IE6. Hope it helps.

I can not reply to this address, so what is the best way to go about
escalating this if i would like more help? And what exactly should be the
Active X settings? As the applicaiton can work for a long while without getting
this crash.

Many thanks,

Dave

Hey,

The case number for this was 172586455.

Many thanks,

I emailed support with this same problem last week, the case # is172586688. No
reply at all. This problem did not start until latest version of Flash 9
installed 2 weeks ago. I have updated all drivers, uninstalled and reinstalled
IE7 (full version). Screen saver is not the problem. There does not seem to be
any one banner or page that keeps causing the crash.

Thanks in advance for any help,
Vikki

At this point, I have totally removed FlashPlayer plugins from all web browsers
on my computer and installed a killbit for the ActiveX control for Flash Player
(and Shockwave Player) into the Windows registry.

Flash Player 9 (flash9b.ocx) crashes every browser I have tried (including the
antiquated Netscape 4.8, which does not rely on the ActiveX control, per se).

Installing previous version seems not to be effective, as whenever you browse
a page that relies upon FlashPlayer 9 specifically, and the animation includes
FlashPlayer 9-specific Active Scripting controls without proper version
checking, the software for the latest ActiveX control is downloaded (and
installed, given your permission).

I never had the problem with previous versions (up to version 8), and locally
produced animations work effectively with FlashPlayer 9 as long as the Active
Scripting component is not called upon.

I have tried various settings for FlashPlayer to aleviate the problem, but
certain advertisements always seem to crash the browsers and render the pages
useless and unviewable.

Without the killbit, the pages always try to download the latest version of
FlashPlayer. Unfortunately, the killbit renders previous versions unuseable.

It seems like a renewal of the late 1990's when Flash was abused by
advertisers to a point that most well-intentioned users disabled Flash content
to get the information they wanted without the excessive downloads.

Pages that rely on Flash content are again non-viewable in any browser on my
machine. I have even removed the Flash content creation programs from my
computer until Adobe fixes this problem.

While not all Flash content seems to kill the browsers, those that rely on
version 9 do.

[q][i]Originally posted by: [b][b]VSnider[/b][/b][/i]
I emailed support with this same problem last week, the case # is172586688. No
reply at all.[/q]

VSnider... I show that you got a 'right to service' reply from Customer
Service on 04/25/2007. Ideally that wouldn't happen and these Flash Player
cases would go directly to the support team, which is something we're working
on fixing.

So it seems that CS did the right thing and sent you over to the Flash Player
support team. But, they assigned it to the wrong product and nobody saw it.
Very sorry about that. I'll get somebody on it.

What should happen is they support agent should provide you with steps on how
to generate a Flash Player crash log. We need a bunch of those logs to figure
out where we're crashing.

In case they don't, here's how you do it (Windows only):

1. First open notepad or another text editor
2. Create a text file with one line: CrashLogEnable=1
3. Save the file as: c:\windows\system32\macromed\flash\mms.cfg
4. Generate a crash in the browser and record all URLs open at the time
(windows or tabs)
5. Open up a command line prompt. Select Start > Run and type cmd in the
dialog.
6. Type cd "Local Settings\Temp" at the command line prompt. Be sure that
Local Settings is in quotation marks.
7. Type dir *.mdmp at the command line prompt. These are the log files that
are to be sent to adobe.

Ideally we need all of the following:
1. crash log
2. dxdiag (machine specs ? instructions below)
3. URL
4. web browser
5. OS
6. Flash Player version

How to get your dxdiag:

1. Select Start > Run
2. Type in ?dxdiag?
3. Save as a text file

Hi Bently,

What is going to happen to my case? Its something i would like to persue with
some speed, as i have quite a bit of pressure at work now to resolve it. Do i
need to open another case? Will i be contacted?

Also, this flash error log thing. I will try this, and see if i can get a
report. Its just annoying that i dont know how to replicate it all the time.
Thats the frustrating thing, so pinning it down is very difficult.

Thanks,

Dave

I cant seem to find any logs when i do get an error?

I search for *.mdmp but nothing?

Im i doing it right? Im following the instructions.

Cheers,

[q][i]Originally posted by: [b][b]speedy d[/b][/b][/i]
What is going to happen to my case? Its something i would like to persue with
some speed, as i have quite a bit of pressure at work now to resolve it. Do i
need to open another case? Will i be contacted?

Also, this flash error log thing. I will try this, and see if i can get a
report. Its just annoying that i dont know how to replicate it all the time.
Thats the frustrating thing, so pinning it down is very difficult.
Dave[/q]

Because your case is outside of North America I cannot work on it myself (some
crazy international law I can't remember the name of...) So i've asked my
peer in EMEA to take it on personally.

I do see that you did get a response from the EMEA team (and yes, I can
clearly see that wasn't helpful.. part of the big picture fixes I'm working on
for Flash Player). The case is waiting for you to reply to that.

So you wrote previously about not being able to reply. Did that mean you
weren't able to reply to the address the agent mailed you from??? Let me know
so I can have that checked out..

But.. we absolutely MUST get a Flash Player crash log and the other
information I've mentioned on this thread. We can't really do anything without
that. And unfortunately steps to replicate are also an important part of the
process. It's like fixing the car.. if you can't make it happen or describe it
clearly we have no idea where to start.

Also in this case, since your company is developing Flash games you could have
had your developers open a support case for the authoring tool. That would be
helpful if they could find a consistent spot where a particular game crashes..

So I see in your next post that you got a crash but aren't seeing any logs.

Here are some modified instructions that might work better. Also, have you
turned on any Windows logging? Those might also be helpful..

Enabling log file generation

In order to allow log files to be created by the Flash Player you must first
enable this option by placing the string, CrashLogEnable=1, into your mms.cfg
file. Which means you must HAVE an mms.cfg file. It is not created by the
Falsh Player install, it is a simple text file you must create yourself.

Instruction for creating and modifying the MMS.cfg file can be found here:
http://www.adobe.com/devnet/flashplayer/articles/flash_player_9_security.pdf.

Here is a similar note regarding modification of auto-update that identifies
the location of the mms.cfg file.
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=16701594

Once mms.cfg is created and CrashLogEnable=1 then a Flash Player crash
-should- generate a crash log.


Locating log files
Open a command line prompt. (From the Start Menu choose Run? then type cmd in
the dialog.
Type cd "Local Settings\Temp" at the command line prompt. Make sure that you
enclose the Local Settings in quotation marks.
Type dir *.mdmp at the command line prompt. These are the log files that are
to be sent to adobe.

If this fails to create a crash log then we're going to have to find another
way to figure out what's going on. That's where 'steps to replicate' are going
to be needed.

My browser is crashing several times a day this week.
It would be nice if a fix is released this weekend.

I'm also in the boat of following the step-by-step for creating a log file,
having Flash crash (I have 9.0.45.0...flash9c.ocx...took all of 5 minutes after
install for the first crash), but no error log is generated.
I'm a web developer who also happens to do a lot of web browsing, and this
crashing business (and I'm really trying not to be profane, but I am so
incredibly upset at how much time this thing has wasted) is causing me massive
headaches. Does the machine need to be rebooted or something to get this log
file to get generated? Does Vista's UAC locking have something to do with the
file not getting generated?

I've totally disbled Flash on my PC by adding a registry value. Since I did
this, Internet Explorer has been rock solid. Before that, IE crashed about once
a day.

Add a "Compatibility Flags" value of 0x400, as described in this article:
http://windowsxp.mvps.org/noflash.htm

This will totally disable all Flash, including download prompts, everything.
It's as though Flash never existed. It's wonderful.

I don't use Flash for any important applications - it was only used by
advertisments on web pages. I can happily live without these; but I couldn't
live with IE contstantly crashing. So I am enjoying life without Flash, and I
am much happier for it.

Before I disabled Flash I sent several crash dumps to Adobe; hopefully they
can determine the cause and fix it. If/when that problem is fixed, I might
consider re-enabling Flash on my machine; but not before.

Cheers
Andrew McLaren

I dont know if this helps, but I connect via a Sprint Novatel U720. Flash apps
ALWAYS kick me off. I run with an open Task Manager to watch my CPU usage.
When I'm using anything Flash (e.g. watching anything on youtube.com) I can
watch my CPU usage fluctuating upwards. It inevitably hits the ceiling (100%).
After about 5-10 seconds, my Novatel shuts down, disconnects, and often has to
be closed and reopened.

If I pause the video then CPU usage drops back down. When I resume play, it
ramps back up. I have found that I can generally watch a video AND stay
connected if I just pause the video for a second everytime it maxes out my CPU,
but it is very frustrating trying to watch Flash video content while pausing
every 5 seconds :(

I have also found that this is MUCH more likely when I have multiple tabs with
Flash content. Only Flash kicks off my Novetel, nothing else does it. Even if
another program maxes out my CPU, I stay connected. But Flash videos ALWAYS
disconnect me.

By the way, I also get IE7 crashes caused by FP9 :]

Jim

just wanna say that i had huge problems with youtube crashing and showing ie
and flash error until i installed the beta flash version and plugin for ie
looks like its finally working no errors yet and ie dont die like before every
2 minutes i hope this works for every one to:)

ive installed the first two
http://labs.adobe.com/downloads/flashplayer9.html

"Uppdatera flash - minska krascher i IE7
Adobe har släppt en ny version av Flash, version 9.0.45, eller Flash9c som den
också kallas. Den nya versionen är betydligt stabilare än tidigare och gör inte
att Internet Explorer 7 kraschar i tid och otid då sidor med flashinnehåll
besöks. "

This above can be read in a Swedish IT Magazine. Rough translation.: Update to
the new version of Flash. As it is well known that the IE7 crashes all the time
it might be better with the new Flash version.
My IE7 crashes all the time when I use my Flash Player. I have updated to new
version of Flash and have a full version of IE7. Sometimes it freeze the PC
completely.

It is a very bad advertisment for Adobe and Flash Player and their inability
to solve the problems.

Dear Mr. Wolfe (or anyone else)
For those of us not in the US and using a variety of text formats (ANSI, ISO,
SHIFT-JIS, UNICODE), when creating the mms.cfg file, do we need to beware of
anything? Is it possible that the wrong text file format will result in the
logs not being created as several people above have stated? I assume ANSI is
the correct format....

I have been getting many IE7 crashes with the flash9.ocx message. After trying
many things I changed my IE7 Phishing Filter setting. It was set to "turn off
automatic website checking", and I changed it to "Disable" (what's the
difference between these settings anyway?). The problem disappeared! Could
the answer really be as simple as that or was it just a coincidence? Can
anyone else report similar results?

Ditto died 3 times in the last hour or so; no changes to hardware or OS that
i am aware of .... I have added driver for a blackberry curve this morning ...
but running fine all day .. wit the exception of the last hour or so

Oh yea ... I was using XM Radio control .. which does use flash 9 player.

[q][i]Originally posted by: [b][b]rsaulnie[/b][/b][/i]
Ditto died 3 times in the last hour or so; no changes to hardware or OS that
i am aware of .... I have added driver for a blackberry curve this morning ...
but running fine all day .. wit the exception of the last hour or so[/q]

Can you guys give a little more detailed when posting?
When you say "died" for example, are you getting the typical application crash
message followed by the "send information to Microsoft" dialogue or are you
getting an MIE dialogue or what exactly?
Or is the the whole thing locking up?
I am tracking down a persistent bug that is either in Flash Player or MIE
which causes an MIE add-on error with flash9(b,c).ocx and a straitforward
application crash in MIE with flash9d.ocx (basically skips the add-on error
message).
Whether this is related to what you are experiencing I have no idea at this
point.
I am also following this thread and if we do find the actual source of the
error will try to give some feedback.
By the way, do you happen to know if the applications that are causing these
crashes are perhaps running on the AVM 1 or 2 engine (or, in other words, made
in AS 2.0 or AS 3.0)?
Could they possibly be interacting with javascript?
Are they possibly using getURL()?
these are sort of technical questions but even your conjecture would be
helpful...

thanks

Well folks, I hate to be the bearer of bad news but yesterday night I went out
and replaced my RAM memory. Not that I think it matters, but I went from 1 gig
to 2. Anyhow, since it has been in my cpu, I have yet to encounter that ***damn
crash error I used to see with regularity. I don't exactly know if maybe I'm
just getting lucky to this point or not but my IE seems to have stabilized.
Just thought y'all might be interested in hearing that. Do with it what you
will.......

A screenshot of the crash can be found here:

http://www.h-avis.no/files/div/flashcrash/error_flash.jpg

If you try the online newspaper http://www.h-avis.no/ in IE you'll most likely
experience a crash. It might take just a few minutes, or maybe 24
hours...There's no way to pinpoint which of the ads on that page that will lead
to a crash. That's a big problem in itself, because it is next to impossible to
predict when a crash will occur.

The site crashes in both IE6 and IE7, but not in any other browser as far as I
know. The player version is 9, both old 9s and the newest one (9.0.47.0). I
don't know if version 8 or earlier will lead to a crash.

My theory is that the sheer amount of ads on the same page is simply too much
for the user's computer and will lead to a crash. Currently we have 18 Flash
ads on our front page. In Firefox it seems like the player is not active unless
you actually can see the ad on the screen, meaning that not all ads will start
playing at the same time. In IE on the other hand, the player is active even in
those ads that are further down on the screen and which are currently not
visible before you scroll down.

So Adobe, any information from you will be appreciated.


Aspar

I have recent had the same problem with Flash9b.ocx shutting down my i-e 6.0 on
my computer which is running windows 98 second edition and on my friends
computer running windows xp and on his dad's wife's computer running windows
98.. I then went into regedit and completely wiped out any information
regarding
adobe activeX and flash player and that basically solved the problem and now
when
I go to yahoo mail and an add pops up asking me to always trust adobe flash
player
system I hit no instead of yes ot install and I no longer have the problem of
i-e crashing
on me.. I hope that adobe solves this problem soon.

[q][i]Originally posted by: [b][b]Aspar[/b][/b][/i]
A screenshot of the crash can be found here:

http://www.h-avis.no/files/div/flashcrash/error_flash.jpg

If you try the online newspaper http://www.h-avis.no/ in IE you'll most likely
experience a crash. It might take just a few minutes, or maybe 24
hours...There's no way to pinpoint which of the ads on that page that will lead
to a crash. That's a big problem in itself, because it is next to impossible to
predict when a crash will occur.

The site crashes in both IE6 and IE7, but not in any other browser as far as I
know. The player version is 9, both old 9s and the newest one (9.0.47.0). I
don't know if version 8 or earlier will lead to a crash.
[/q]

Thanks for this.
That is the same type of crash we are getting.
I will have to take a look at the site and see if I can figure out how similar
it is to the application we are testing.
At the moment we are suspicious of the getURL() command inside of AS 2.0 used
in conjunction with IE javascript's window open and close commands.
Also, we notice that crash frequency increases with computer user (in other
words, using your computer to do stuff... if you just let it sit there it
doesn't crash).
Don't hold your breath waiting for Adobe to fix this.
Report the bug and the URL.
We are trying to get support from them but it's like pulling teeth from a
badger--slow, difficult, and mutually painful.

I have to say I'm absolutely floored that this is still an issue. 3 seperate
PC's, running 3 different OS's with 3 different video cards. Go to weather.com,
go to their interactive map and click on the play button. That is the quickest
way to make it happen. However it happens all the time other places also.

Every single one of them crashes due to flash. C'mon Adobe, it's been months.

This is really quite ridiculous. Why are people still using Flash? Adobe has
clearly not been a good caretaker of the product Macromedia worked so hard to
make a household name.

Shame on you,

Hello !
Iv'e been plagued with this ocx crash in both XP Pro and Vista flash9c.ocx or
flash9d.ocx 00000005 appcrash.
Think I finally have found the cure and should share it here.

In Vista it seems flashplayer install creates a bogus registry entry at :

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D27CDB6B-AE6D-11CF-96B8-44455354000
0}\1.0\0\win32
Vaulue i had in a completely new Vista (fresh) install and activeX install
from adobe website was
C:\Windows\system32\Macromed\Flash\Flash9d.ocx\2

String ends up pointing to a directory 2 (which of course is non existing)

String changed to
C:\Windows\system32\Macromed\Flash\Flash9d.ocx
And all crashing has stopped.

It's the same with XP - string ends with directory 2
But classes typelib was another

To check - do a search in registry (Vista or XP) for the word/key flash9d.ocx
and when the flash9d.ocx\2 string comes up
modify it.


I'm guessing it should perhaps be a parameter like e.g
C:\Windows\system32\Macromed\Flash\Flash9d.ocx,2
But leaving it like "C:\Windows\system32\Macromed\Flash\Flash9d.ocx" works now
fine for me.

- Syar -

Syar,
I am afraid I couldn't follow that at all.
Can you explain one more time a little more carefully the steps you took and
with more detail?
I looked through my registry and could not find anything like what you
described...

No ! No error in installation.
Say this because:
I have an XP Pro installation too with exactly the same default registry key
and value (string data ends with ...\flash9c.ocx\2 )
So adobe flashplayer install must have put it there.
On this one IE7 crashed periodically depending on the flash ads on web sites
open in browser.
Modified it - removed "\2" from it and all crashing was cured.

On the Vista install - brand new newinstall - visited adobe flash download -
same thing - Default string ended with ... flash9c.ocx\2
Modified it - removed "\2" from it and all crashing was cured.


Not much more details to add.
Simple version : wrong stringdata in registry on the one mentioned typelib
key. Both for XP and Vista .

- Syar -

I also have to say that this APPCRASH with flash9d.ocx as cause and with the
invalid reg entry = ...\Flash9d.ocx\2 for me just happens on one out of five
computers I have.
The one that gets the invalid reg key and crashes is a DUAL-Core AMD64 Nforce4
system and leeds me to believe that why flash installer puts in the 2 Digit ,
but as I said errouneous cause the backslash in front of it.
The XP installation mentioned is on the same PC with dual boot.

The other 4 PC's is two laptops with single core cpu's - one centrino Intel
and the other AMD sempron.
Both theese have XP and has never had the IE7 appcrash due to flash9(x).ocx.
The other two is AMD 64 systems nForce chipset - one with XP and the other
with Vista32 and has never had this issue either.

So - those of you with dual-core cpu system - take note of this and check
registry .

I have now been having ten tabs open in IE7 from different media webs with
lots of flash banner ads and other flash ads after the reg modification for
several hours and no crash due to flash9d.ocx.

- Syar -

Hi,

I think syar2003 hit the nail on the head. Good work Syar!

In the registry of my pc (XP and no dual-core) I found one entry with
"flash9d.ocx\2" and one with "flash9d.ocx, 2".
So I changed the first one to "flash9d.ocx, 2" (with a "space" before the
"2").
Then closed and opened IE7 again, and untill now no crashes,
finalllllyyyyyyyyy !

I think this might be the problemsolver. I'll post again if IE7 and Flash
crash again.

Thanks again Syar

That was an issue on my PC also. I changed to the ", 2" convention, and also
tried it without the ", 2". WEATHER.COM still crashes on several pcs. Anyone
else have that issue? The link is:

http://www.weather.com/weather/map/interactive/80918?from=mycity_wx

It almost always crashes within 2 minutes on both pcs i mainly use. I crash at
other times also, but not seen any patterns with other places, more random.

Hello I have since last post had elleven tabs up in IE7 under Vista32 without
crash 00000005 flash9d.ocx source.
Tabs from different news sources with lots of auto renewing flash ads in each
"tab".
Never could do this before with even 3-4 tabs - crashed before after less than
an hour.

GregInCos: I agree with you, I posted this problem two moths ago(maybe longer
ago or shorter) and I never got a clear solution. My laptop is brand new and
does not have any conflicting programs or screensavers and is completely up to
date, yet adobe keep insisting and posting that these are the issues. Obviously
they are not what is causing it if my IE keeps crashing. It is quite annoying
and I personally do not like adobe at all anymore. Sometimes after my crashes
my IE won't even work right for a while. Hopefully some of these new fixes that
regular people came up with(not adobe of course) will finally work.

[q][i]Originally posted by: [b][b]2live4[/b][/b][/i]
Hi,

I think syar2003 hit the nail on the head. Good work Syar!

In the registry of my pc (XP and no dual-core) I found one entry with
"flash9d.ocx\2" and one with "flash9d.ocx, 2".
So I changed the first one to "flash9d.ocx, 2" (with a "space" before the
"2").
Then closed and opened IE7 again, and untill now no crashes,
finalllllyyyyyyyyy !
[/q]

Ok, again, I can't find anything like what you two are describing in my
registry which makes me wonder if I am looking in the right place. Can you
please describe just exactly the steps you are taking to check this string and
just exactly where it is starting from "My Computer"? Sorry to be such a
newbie, but debugging software set-up problems is NOT my specialty.

Hello again,

jpwrunyan, don't bother messing with your registry, Syar's solution didn't
work either. Flash and IE7 keep crashing !!! It looked so promising and easy.
Yeah, Adobe should really dig into this problem now... I have a quite
succesful website with a chat in flash, and everybody tells me about their
browsers crashing. Not only IE. The cpu keeps rising untill it crashes.
I think the only solution is to uninstall the latest Flash and go back to a
previous version.
Come on Adobe, it is obvious that Flash causes the problems. Please find out
what the problem is than instead we start messing with our registries.

Hi all,

I tried the registry hack myself, but the player in IE still crashes after a
while.

This is getting really annoying. Come on, Adobe, admit that your player is
buggy and please try to fix this error!

Aspar

I have tried this solution suggested but to no avail. May help others though.

Syar2003.. didnt work for me either... Leave that weather link page up for 2
minutes and it crashes. Listen... if we just delete the flash player, do we
lose much other than the ability to see adds we dont want to see anyway?

BTW, anybody try Red Lichite's fix.. Someone verify it works on XP before we
go through the steps, since its considerably more involved than Syar's supposed
'fix' which didnt fix at all.. Thanks. Think adoble will EVER step up to the
plate.. We ought to be able to bring vendors like this to trial and give them
what they deserve.

Well, not to let Adobe completely off the hook, but IE is also a problem.
Due to specifications rules set out by our client, our application is only
"guaranteed" to work on IE 6 for our clients.
Well, after extensive testing, IE 6 (and probably 7) has several memory leaks
when combined with Javascript. I think we all know that IE's javascript
functionality is poor at best.
We contacted Microsoft as well as Adobe and MS basically told us, "anything
could go wrong with a leak like this--and we will fix it eventually--but since
we don't make Flash Player, we can't help you with your application."
So basically, until Microsoft fixes IE 6, there is still a limit to how much
Adobe can do to make Flash player work. A house built on a bad foundation, no
matter how well built, is still unstable. And developing stuff for IE is quite
frankly like building a house on top of a marsh.

Now, what Adobe fails to do is to make this clear to people who have to make
applications. Why? Maybe because Microsoft is now competing with their own
Silverlight RIA tool. You can bet that if Silverlight didn't work, Microsoft
would do something about it since its theirs. Now Flash Player is their
competitor, so I doubt Microsoft cares about fixing IE just so their
competitor's application will work. Adobe obviously would never want to admit
this. Adobe's answer? AIR, I presume.

Finally, the only think I feel obliged to take Adobe to task for is that
everytime they release a new player, they GUARANTEE that legacy applications
will still work. This guarantee is fallacious. With FP 9 the memory
management has changed such that it is exposed to vulnerabilities and
instabilities in IE 6's own memory management where previously it was not. So,
although in a "perfect world" legacy applications for say, FP 7 should work in
FP 9, in reality, they do not. I also understand that it is unrealistic to
expect Adobe and MS to cooperate since they are now competitors, but I really
really wish Adobe would stop making these stupid guarantees regarding Flash
Player and MIE that prompt users to update their flash player and then, by so
doing, destabilizing legacy applications. Adobe does not suffer from the
repurcussions directly. Who does? The application developer. With FP 9's
release, suddenly our client is barraging us with complaints that our
application does not work. Obviously, if they hadn't updated FP 7 to FP 9 in
the first place, then our application would be fine. But then again, THEY are
the CUSTOMER and they only updated because, like I said, Adobe GUARANTEED that
contents made in AS 2.0 would work in FP 9. Thanks a hell of a lot, Adobe.

The solution? Unfortunately there is none for us with or legacy applications.
We have to simply learn from this horrible experience and move on. From now
on, if our clients want us to make content to run in IE then our response has
to be to use Silverlight. No more Flash. If they want us to make contents in
Flash then our response has to be use AIR. No more IE. That is the only way
to guarantee stability, or at the very least, guarantee a responsible response
from either proprietor.

In conclusion:
Adobe Technology + Microsoft Technology = misery.

All: I have returned. For anyone wondering why i dropped this thread it's
fairly simple. For a two month period I wasn't an Adobe employee. Now I'm
back to the fold and while I'll be focusing on live cases (and less forums) I
do need to pick up on this crashing issue.

So... consider this a reset. Most of the things I was working on back in May
have radically changed. Not all, but most.

My primary reason for returning to this thread is to discuss known crashes in
IE7.

There are several possible reasons and Engineering has been working very
actively to find and fix them (and fixes have been rolled into the updates to
the Flash Player 9 beta on lab.adobe.com). I can't document them all here,
and I'm not even certain that we've found them all.

I want to expound on that , but ideally I'd like to wait for the next release
of the beta on labs. One of the things we should see in the NEXT player beta
is a small but significant change in the way Flash Player manages memory in the
AVM. IE7 introduced a lot of changes into it's memory management scheme and we
think those are the core of the crashing problem. And some slight changes to
some found problems with garbage collection. And we'll test those publicly when
the next labs Player beta goes life (and when it goes live i'll post to this
thread). And no, I'm not sure when that will be yet.

Now, while we wait, let's see if we can all agree. I have it from a solid
source that this specific weather.com SWF will reliably crash IE7.

http://www.weather.com/outlook/homeandgarden/home/map/interactive/60178?from=36h
our_map_large&animation=true&zoom=7&interactiveMapLayer=radar

I'd appreciate it if the IE7 users on this thread could test that URL. All I
need to know is if you crash or not. Don't need a crash log or mdmp yet.

Now, we see IE6 crashes too. But those are different, and less consistent.
jpwrunyan, do you happen to have a case number from your previous discussion
with support? I'll do some digging to see if I can find anything related to
getURL. I seem to remember a simlar flex case coming up..

Regards,
Bentley Wolfe
Adobe Systems

I tried the link to weather.com and within seconds I got an error message that
IE had to close & sent error report. That usually doesn't happen. My system
just freezes and then I have to use the power button to restart.

Yup.. that linked crashed the IE session that it was running in in about 3
minutes, abending with the following msg: "Internet Explorer has encountered a
problem and needs to close. We are sorry for the inconvenience."

I wanna thank both jpwrunyan and BWolfe for going outside the box in trying to
at least provide some kind of answer to whats going on...

FYI
I have escalated this to our Adobe Technical Account Manager, who has already been in touch collating relevant information.

Excellent...

Looking at this morning's press release it seems that there is going to be an update to the beta Flash Player release later today. At that time we can all retest....

I believe the build number for this beta (for Windows IE) is 9.0.60.184.. I"ve
been testing IE7 on VMWare and just cannot get it to crash. But I have a lot of
memory.. and we know that this is more likely to occur on machines with less
memory. If you've over a gig then you're less likely to crash unless you open a
lot more instances of Flash Player in either multiple tabs or Windows. One of
my peers can easily make it crash with 2 instances open on a slower machine
with 511 mb of ram..

So, please install this latest beta from labs.adobe.com. BE SURE TO RUN THE
FLASH PLAYER UNINSTALLER FIRST!!!!!!! That's very important!

And when you reply with info, please include player version number (right
click, choose "About Flash Player") and Windows version and browser vesion..
I'm primarily focused on IE7 here, but i'd imagine someone with IE6 might be
able to make it crash the same..

Bentley

You have version 9,0,60,184 installed.

I crash much less now. But eventually it still crashes with multiple tabs
open. Also I have 2 gigs of ram, so I'm definitely not one of those with very
little ram. And before I crashed very quickly.

With the new version, I've yet to crash if I only have one tab open.

But this definitely looks like a step in the right direction.

A bit more. I've been running the weather.com animation quite a bit tonight. I
need to be running quite a bit of flash content to get it to crash now. When
I've crashed I've had the following all open at once on seperate tabs.

www.drudgereport.com
www.gazette.com
www.startribune.com
www.weather.com
www.weather.com - the looping animation
www.msdn.com
www.usatoday.com
www.washingtonpost.com

I've had 5 tabs up with the animation running for the last hour with no crash.
So it definitely takes quite a bit now to crash it.

so i uninstalled flash9d and installed the beta to see if it would fix my
particular problem which is:
every time i got to msn games i can play for about 5 seconds and then my
browser crashes.

I wiped my computer 3 times yesterday and had decided not to upgrade to IE7
but the problem was still occuring. I installed the beta and it didnt help at
all. Any
suggestions?......Please..................................PLEASEEEEEEE!!

Thanks GregInCos.. that's helpful information. Still, you can make it crash.
So still a problem..

Now, I'd like to escalate this to Engineering, using you as my main test
pilot. :) Can you give me some system specs? I can see 2 gigs of ram.. i
need specific browser and OS versions..

Bentley

Thanks GregInCos.. that's helpful information. Still, you can make it crash.
So still a problem..

Now, I'd like to escalate this to Engineering, using you as my main test
pilot. :) Can you give me some system specs? I can see 2 gigs of ram.. i
need specific browser and OS versions..

Bentley

gypsygal..

All games or any specific game?

Also, please read the release notes about the latest beta player. There is a
known crash with Real Player beta:
http://labs.adobe.com/technologies/flashplayer9/releasenotes.html

Beyond that I need specs about your machine, your memory and your browser.

Bentley

Browser. IE 7.0.5730.11
OS: XP Profesional (not x64) (5.1 Build 2600)
Asus A8N-SLI Deluxe board
AMD Athlon 64 x2 Dual Core 3800+

I have a case open 172809287. It has my dxdiag file. As well as an old crash
dump file. If you want me to get a new crash file, let me know and I can
generate one.

Greg

Just wanted to report that that particular interactive weather page thats being
used for the case here used to crash my 9d flashplayer every time I went there
within about 2 minutes. With my new, 9e Flashplayer beta, Ive been running
that weather page for about 20 minutes now with no ill effect. Ill report back
yet, or edit this post, if it crashes. So far, it seems much better.

I am running a Core 2 Duo with Vista Home Premium 2G Ram Dell Inspiron E1705.
Nothing but crashes with IE7 ever since I bought the computer in Feb. I
uninstalled Flash 9 yesterday as prescribed and loaded the new beta version. I
see very little if any difference. Still crashes frequently. Hope you guys
figure this out. It's really annoying...

celeron 2.7gig...768mb ram....windows xp home. It happens the most on the msn
hearts game but has also happened on several other msn games.

I decided to go ahead and update internet explorer to ie7. the message doesnt
pop up instantly anymore it takes any where from 2 to 15 minutes now.

I am still getting the problem as well.
We have no intention on ugrading to IE6 as yet.
We are slightly diffferent as this issue is manifesting when we run our
inhouse developed application.

O/S - Windows XP Pro
Browser IE 6.0.2900.2180.xpsp_sp2_gdr.050301-1519
2GB RAM

I also have a case open 1-48672054

ok heres the error i get when my browser crashes:
AppName: iexplore.exe AppVer: 7.0.6000.16512 ModName: flash9e.ocx
ModVer: 9.0.60.184 Offset: 0005a2fa

I also read the on real player. I dont have a real player download and record
add-on to disable.

Well, there's no question that putting new memory in my computer has solved my
problem. 8 days post memory change and I still have yet to experience any type
of flash error whatsoever. WOOHOO!!!!!!!!!!!!!

[q][i]Originally posted by: [b][b]GregInCos[/b][/b][/i]
How about if you open like 8 tabs each with some different flash content. Then
on the 9th tab try to run that weather.com link above. Does it crash then?[/q]

thats when I used to get the problem most.. with loads of tabs opened, and
then the weather.. So far Ive had 4 opened plus the weather, and no problems..
Going out of town now.. be back monday. Will try more then.

Exactly. Every tab means more instances of Flash Player in memory, each taking
up their own piece. What we're trying to improve is the way each of these
separate instances -asks- the browser for memory... FP says to IE, 'hey, how
much is available?" and IE responds.. well, previous versions of Flash Player
weren't very sensitive to that response. But along comes IE7 which breaks
it's memory chunks into 256k pieces.. so many of the IE7 crashes were caused
by some instance of Flash Player asking for more than 256k, not realizing that
IE wouldn't give it that much. Crash.

So improving that allocation process is the key for IE7.. And at this point I
think we should try to focus on IE7 in this thread to eliminate as many
variables as possible. Crashing in IE6 is a different animal.

Bentley

RedLichtite,

I'm going to check on your request. Sounds like something probably different
than what we're talking about here.

It -would- be helpful if you could test your app in IE7, especially with the
latest Flash Player beta. I'm wary of IE7 on my systems too, so I understand
(and I only install it on a VMWare partition just for that reason...)

Bentley

Hello Bentley,

Can you please tell me what Beta I must install ...
- ActiveX Control for Windows Internet Explorer
or
- Plugin for Windows

I tried every single thing mentioned here and NOTHING worked. It first
happened randomly two days ago when it kept freezing during YouTube videos and
other videos using flash. I have to restart my computer every time because
firefox wont open up again after crashing. I'm getting sick of this and I have
no where to turn!!!

The issue is only occuring on certain PCs. Other PCs with the same spec and
installed software (before instlaling the beta) are not experiencing this?!?
If you want more infor Bentley send me a private message.

Hi, I posted in another thread last week about having all the same problems
everyone else seems to have with flash9.ocx. It started on a new (2nd hand) pc
whereas on my old pc I had zero problems with flash games and videos..anyway. I
appear to have sorted it myself and have had not a single error block in any
flash game or you-tube etc etc.. all I did was take out my RAM and dusted it
off and placed the two of them back in.. not sure if that is going to help
anyone else but it worked for me :)

I don't have much to report just now..

Your particular case is handled out of another office and I'm waiting for
access to that system. Unfortunately I have a lot of balls in the air just
now... So still working on it.

Bentley

I'm having the same problem with Flash9d.ocx. It's always when using the
animation radar at the weatherchannel.com. Microsoft says it's the flash plugin
and of course Adobe points the finger to video driver or sound. It's a shame
that all these interfaces can't play well together after all these generations
of growth from years ago. It reminds me a lot of the "old days" when it was
always Microsoft and Big Blue pointing fingers back and forth. Seems somethings
never change.

Please test with the latest Flash Player public beta (r60) from labs.adobe.com.
Weather.com's map is one of the sites we're trying to focus on, because that
seems to be one of the most common crashes. Read back in the thread for more
info.

Bentley

[q][i]Originally posted by: [b][b]BWolfe [ADOBE][/b][/b][/i]
Please test with the latest Flash Player public beta (r60) from
labs.adobe.com. Weather.com's map is one of the sites we're trying to focus
on, because that seems to be one of the most common crashes. Read back in the
thread for more info.

Bentley[/q]


Whoops, another beta number.. YOu told us previously to download and use beta
number: 9.0.60.184 . Is this the same as the new beta number you just used,
ie ' Beta r60' ??

The website says the beta version was released on August 21.
Bentley, as boostm3 asked, has this been updated from 9.0.60.184?

Whew, thanks for clarifying. BTW, for me, this beta has practically
completely solved the crashing issues I used to experience with many tabs open.
Since I installed it, Ive had only one inexplicable crash, but I cant even pin
it 100% on the flash player.. No banners or warnings.. What happend is that my
IE7 session, with several open tabs, simply closed without a trace.. No msg
about sending a report to microsoft like I used to get.. Just a silent
termination of the IE7 session. Thats the only aberrant behavior Ive seen
since I installed it.. So Im very happy with it.. I realize others have been
experiencing little improvement, which will make it even harder to debug,
perhaps.. But for me, its been great.

I know now that these OCX/add-on errors are definately being caused by
different things by different browsers so let me preface this post by saying,
this applies to MSIE 6 add-on errors (not 7!!).

Although I don't have details yet, we have 100% confirmed with Microsoft that
IE 6 contains an unhandled error (particularly when opening new windows) that,
if when the browser content contains the Flash Player 9 (and up) ActiveX
control, can cause the add-on error. This also is regardless of what the Flash
Player's .swf content is doing. So for this particular problem, it looks like
a hotfix for the MSIE 6 browser is necessary. Still, if Adobe gets back to us
with some sort of work-around--which seems impossible--I will try to post it.

I hope that this at least saves people from running around in circles as much
as I have the past 2 months.

jpw, can you mail me any more detail about that exception (bewolfe@*d*b*.com)

Bentley, for some reason after i installed your beta, IE 7 which used to crash
at least daily, has not crashed once... I have 1 mb ram and routinely operate
an IE7session with over a dozen tabs opened in it, some of which use the Flash
ocx player. So despite the ongoing problems some are having, Im ecstatic!

Well that does confirm that we are making some progress. I'd say the current
public beta has solved maybe 70% of the crashing problems. It's the other 30%
I'm worried about.

If you're testing with Flash Player 9.0.60.184, and still crashing, private
message me your email address.