Hi!

I'm running into a strange problem with an application I coded (exported as
SWF Version 6) and which has already been in use for 2,5 years.

With the following combination (and ONLY in this case!) the player tends to
unpredictively stop responding (showing the message that a script is slowing
down the player and the option to abort after 20 seconds):

- Internet Explorer
- Flash Player 8 (or 8.5 public beta 2)
- Opening more than 1 browser window with a flash control

With Firefox, an older plugin or only 1 flash instance opened everything works
as expected, so my guess is that there is a problem with the Flash 8 activeX
control. When using Flash Player 8.5, instead of showing the mentioned message
IE crashes as a whole.

Did anybody observe a similar behaviour? Are there any known bugs in the
activeX version of Flash Player 8 which could cause these problems?

Thanks,
Harald

what version of Flash Player 8 does this happen with ?
--
Jeckyl

[quoted text, click to view]

Harald,

I've heard this once before, but the customer was unable to provide us
with a specific crash file.

It would be very helpful if you could use the contact form on
http://www.macromedia.com/support/flashplayer to open an incident.
Please be prepared to make FLA's available for internal testing as well.

After you receive the autoreply and an incident number please post the
incident number back to this thread and I'll make sure this gets to the
right people (and ignore the autoreply. There's no useful info for you
in there.)

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player
*Macromedia, now a division of Adobe Systems

[quoted text, click to view]

Harald,

I've asked some of my 2nd level guys to take this incident directly
(bypassing the lower level troubleshooting). If you can provide some
public URL's then we might not need sample files -yet-.

When i speed-read through this last night I thought it was a pure crash.
But now that I see it's a script error I can tell you for certain that
it's caused by -something- in your code. We'll try to help you narrow
it down but you're definitely going to have to do some legwork,
especially in the area of trying to find some consistency in the
location of the problem.....

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player

Hello!

Thank you for your response! I did as you advised, the incident number is:
8528575

Regarding FLAs for testing: since the application consists of quite a number
of modules and several thousand lines of Actionscript bundling a test version
is not easy, but I will do my best... :-)

Br,
Harald

Hello again and thank you for investing your time!

The complete crash is definitely true for FlashPlayer 8.5 beta2 - with this
version IE completely crashes with the following message (trying to translate
from german...): "IE has detected a problem and will quit now".

With Version 8 I get the message you normally see when encountering an
infinite loop - which might be right what's happening: as far as I can tell the
script executed at this time loops over the input data and generates an
exercise (see http://www.creative.co.at/flashproblem/ludus1.jpg for a
screenshot) by attaching and positioning textfields and library symbols (using
createTextField and attachMovie) word by word, taking care of generating new
pages (=container movieclips) when needed. The position is calculated based on
the width/height of each (autosized) textfield. My guess is that in some cases
flash supplies incorrect values for the width/height (possibly infinity or
undefined) and therefor my calculation fails, leading to an infinite loop.

What makes me think that this is not mainly a problem with my code but with
the plugin itself is that the problem ONLY occurs when using IE with Flash
Player 8+ and only when opening multiple browser windows with a flash control.
These are circumstances I don't even know about in my flash code...
Since the application has been used by several thousand internet users in the
last 2.5 years, I'm quite sure our customer would have informed us if this
behaviour occured with other browser-player-combinations too.

Br,
Harald

Hi all

Let me recite the recent words of this colloquy.
"Since the application has been used by several thousand internet users in the
last 2.5 years, I'm quite sure our customer would have informed us if this
behaviour occurred with other browser-player-combinations too."

I think it is inappropriate to say that this is a problem only with IE. I
encountered the same problem while I was using Mozilla with Flash Player 8.5
the application got crashed and cursor was running eternally before I got the
error message that 'script is running slowly'.

Regards,
Tarun K

I guess this is kind of an old thread but I am also experiencing the problem of IE crashing when loading flash player. My movie is not complicated at all and I have never had a problem with this sort of thing before. What is even more confusing is that I have created movies on this template for other Web sites and they all seem to work fine.
Another mystery is that sometimes the movie will play just fine. And I can refresh a few times and it will behave properly. But there will be a point at which I reload the page (3rd or 4th) and IE "needs to close". The debug output says that it is unable to read a memory location. The inconsistancy of the problem and the fact that it is so new is really baffling. I would like to be able to include animation on my Web site but usability is the most important thing. Especially since so many users still surf with IE (boo).

From http://www.developmentnow.com/g/82_2006_4_0_0_725624/Crash-with-Flash-Player-8-IE-only.htm

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