I've been helping my uncle with some recent software updates. Recently, he
renewed his Norton Internet Security subscription (for 2 years) and got a free
copy of Systemworks out of the deal. Around the same time, MSN just updated his
browser and connection software (he's on MSN dial-up).

Ever since, his Flash hasn't been working. He had 7, so he thought he needed
to update. Going to the Flash 9 install page failed to work. Through the MSN
browser, no ActiveX control security dialog happened. I did a clean uninstall
of Flash and was able to get that security dialog. That didn't help, since no
download box came up.

So, I came home. On my computer I downloaded an install_flash_9 msi package,
burned that to a CD and installed it on his computer. When we go to a site that
has flash, it still just shows a box with an X. I can right click on that and
get the "about" "settings" and "About Flash 9" options, but nothing there helps.

I searched all over MSN's settings, but haven't found anything that would
block flash. I tried temporarily disabling Norton, but that didn't help either.

His computer is slow because he has a million spyware blockers and popup
blockers, but I did make sure to shut those down. I also went through plain IE
and checked the Norton Settings there. I made sure to allow all Flash and
ActiveX content there. Still nothing.

Can anyone help? Thanks in advance.

Wackman

I assume he is using Internet Explorer 6 as a browser, or does MSN use
something a bit different?

If it is IE i would check Tools/Internet Options/Security and select custom
level and make sure all the ActiveX stuff is set to prompt or enable.

If that don't work, browse to C:\WINDOWS\system32\Macromed\Flash and run
"getflash.exe" and try to goto the web-site again. Let me know I spent hours
troubleshooting my flash issues,

MSN uses the MSN Explorer, which I think is IE6 based. He also has IE6
installed, and that's where I can get to the Norton Internet Security controls.
I have already gone to Internet Options and enabled all the Active X stuff.
That didn't work.

I could try to run getflash again, but I think it's installed OK. Sites report
that flash is installed, but applets aren't coming through. I *think* MSN has
foisted on him an MSN Firewall which he doesn't need with the Norton stuff.