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macromedia players flash : Another install failure issue


Lisme
10/3/2007 8:14:57 PM
I have a problem I haven't seen before. I have Windows XPSP2 and IE7. I am
trying to use the standalone installer for Flash 9.0.47.0. Installing from the
automated website doesn't work. It tells me that it failed. I used the official
Adobe Flash uninstaller several times with rebooting in between, as instructed.
When I attempt to install the standalone file, this pops up immediately: The
version of Adobe Flash Player ActiveX that you are trying to install is not the
most current version. Please visit http://www.adobe.com/go/getflashplayer to
obtain the latest, most secure version.

This also happens with version 9.0.64.0 RC.

I am fairly computer-literate, but can't figure this one out. Any ideas? TIA
Darren McNally - Adobe
10/5/2007 2:30:30 AM
Please try the following:

download the uninstaller for Flash Player from "How to uninstall the Adobe
Flash Player plug-in and ActiveX control" (TechNote tn_14157).

Select Start.
Select Run.
Type cmd
In the command window, type the following:

uninstall_flash_player.exe /clean

This will remove all entries in the system registry and resolve this issue.

Note: The uninstall_flash_player.exe file must be saved to the same directory
that the command window is in, for example C:\.

This is also documented here:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402435
Lisme
10/5/2007 3:58:43 AM
Thanks Darren. Since I have been trying everything, I had already tried that.
It wouldn't accept that command, something to the effect of this is an invalid
thing. However, I FIXED THE PROBLEM! I was just getting ready to post my
solution here. I had used the official uninstaller, but I read somewhere else
that there was still stuff in the registry that was the problem. The task was
to do a search for Flashplayer, Flash, things like that. I tried flash first,
but there were too many unrelated things. Then, I tried flashplayer. I noticed
that they were always in Macromedia folders. This has got to be old stuff, I
thought. I had already backed up the registry, so I deleted the macromedia
folders. I think there were two of them. I also did a search for macromedia,
just to see what I could find. Also, in Internet Options, there were four
nonsense things unknown in the view objects section. I deleted those. I don't
remember the exact order I did things, but then I rebooted and ran CCleaner
registry checker and Norton WinDoctor. They found a lot of stuff. Then I
rebooted again and checked everything again and it seemed really clean. I tried
the standalone installer for the hundredth time, and IT WORKED smooth as silk.
I have been working on this problem for days, scouring Google for ideas. I am
only moderately computer literate, so it took me a while to get this straight.
I wish there was a better uninstaller, but I guess macromedia didn't care.
There are a lot of people having trouble now.
Jason
11/8/2007 12:21:09 PM
Thanks for your post Darren. I had looked through the help documentation but I wasn't able to find the one you referenced. It worked great for me. All I can say is I'm not going to be installing an RC version of flash player ever again.

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