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all groups > macromedia players flash > april 2007 >

macromedia players flash : Flash crashing Safari


Nigel Hamlin
4/26/2007 5:29:30 PM
Used FW migration to copy my stuff from a 20" iMac G5 to a new Intel iMac 24",
on which I'd done a clean install and full update of everything to latest
versions. Then, when I updated the Flash plug-in to the latest Universal Binary
version, it started crashing Safari.

I've used the uninstaller twice, and re-installed Flash twice, and got the
same problem every time. For some reason, there seem to be also some sites with
Flash content which will not work using the Flash support in QuickTime (as
detailed on MacFixIt), and such sites keep popping up the prompt to go download
and install the very plug-in that crashes the browser!

Has anyone else seen this problem? Nothing I can find here on Adobe's website
seems to refer to this specific issue, with all latest versions.

Nigel
Darren McNally - Adobe
4/26/2007 6:36:44 PM
Hi Nigel,

Can you reply with a specific URL that we can test here?
vicnov
7/24/2007 5:54:21 PM
Darren,

you can test this URL which crashes Flash Player on Mac OS X:
http://www.adobe.com/devnet/flex/samples/flex_store_v2/

Recently (July, 21st) I have posted a bug report about Flash player crashing
on Mac OS X 10.4.7 on Intel processor:
I have noted that Flash Player 9.0.47.0 (9.0 r47) crashes on any Flex
application.
But if you uninstall r47 and install an earlier version - r28, it works well.
markandlia
7/26/2007 3:08:30 PM
vicnov
7/26/2007 5:00:10 PM
markandlia,

all Flash Player versions are here:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266&sliceId=2

Download "Flash Player 9" archive, uninstall your current Flash Player, then
install r28 from the archive (there is a folder "9r28" there; one "dmg" file
for Intel-based Macs, another for PPC (old) Macs).

The uninstaller is here:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
vicnov
8/3/2007 7:14:26 PM
Does somebody have latest Flash working on this example on Mac OS X:
http://www.adobe.com/devnet/flex/samples/flex_store_v2/
Darren McNally - Adobe
8/3/2007 7:34:03 PM
[q][i]Originally posted by: [b][b]vicnov[/b][/b][/i]
Darren,

you can test this URL which crashes Flash Player on Mac OS X:
http://www.adobe.com/devnet/flex/samples/flex_store_v2/

Recently (July, 21st) I have posted a bug report about Flash player crashing
on Mac OS X 10.4.7 on Intel processor:
I have noted that Flash Player 9.0.47.0 (9.0 r47) crashes on any Flex
application.
But if you uninstall r47 and install an earlier version - r28, it works
well.[/q]
Hi vicnov,

Please also verify if the crash is reproducible with the beta version 9r60.

You can download this version from Adobe Labs found here:

http://labs.adobe.com/technologies/flashplayer9/
vicnov
8/3/2007 7:47:45 PM
Darren,
Darren McNally - Adobe
8/3/2007 8:52:19 PM
Thanks vicnov,

I will test this with the latest build here. If you can generate a .mdmp crash
log this may help us identify the issue:

Here are some instructions to capture a crash log.

1. First open notepad or another text editor
2. Create a text file with one line: CrashLogEnable=1
3. Save the file as: c:\windows\system32\macromed\flash\mms.cfg
4. Generate a crash in the browser and record all URLs open at the time
(windows or tabs)
5. Open up a command line prompt. Select Start > Run and type cmd in the
dialog.
6. Type cd "Local Settings\Temp" at the command line prompt. Be sure that
Local Settings is in quotation marks.
7. Type dir *.mdmp at the command line prompt. These are the log files that we
would need

Please let me know if you are able to generate this log.

vicnov
8/3/2007 9:21:05 PM
Darren,
I could not post the log here (message is too large), but I have uploaded it
here:
http://rapidshare.com/files/46803090/flash_macos_crash_log.txt.html

Note that the problem exists on Mac OS, not on Windows.
Mac OS X 10.4.7, Intel CPU (Mac mini);
Flash Player 9,0,47,0
vicnov
8/6/2007 5:06:11 PM
Darren,
have you received my log file?
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