To troubleshoot Flash Player.
Please follow ALL these steps to solve your issue.
1. Download:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_f lash_player_active_x.msi
To your desktop. Do not choose run always save as.
2. Run this ?uninstall_flash_player.exe? with every Internet Explorer and
Windows Explorer Window Closed and Virus Scanners and Anti Spy ware disabled
completely.
NOTE FOR VISTA USERS
If running this program on Windows right click the
?uninstall_flash_player.exe? and choose Properties. Go to the Compatibility Tab
in this dialog box, And tick on the use use compatibility for. Set the desired
system to Windows XP Service Pack 2. Press Apply and Ok. Then run the program.
3. Download the full desktop installer from:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_f lash_player_active_x.msi
To your desktop. Do not choose run always save as.
4. Run this ?install_flash_player_active_x.msi? with every Internet Explorer
en Windows Explorer Window Closed and virus scanner disabled completely.
NOTE FOR VISTA USERS
If running this program on Windows right click the
?install_flash_player_active_x.msi? and choose Properties. Go to the
Compatibility Tab in this dialog box, And tick on the use compatibility for.
Set the desired system to Windows XP Service Pack 2. Press Apply and Ok. Then
run the program.
If you are unable to perform these steps, you can try and ask someone else to
perform these steps for you.
Restart Internet Explorer and go to
www.adobe.com , if you see the animation
in the top, Flash Player is installed correctly.
If not please Contact Microsoft to check if Internet Explorer is somehow set
up with the wrong security settings for installing Active-X components.
You can also install Firefox at
www.getfirefox.com which comes with Flash pre
installed to sea if Flash works in FireFox and not in Internet Explorer.
We will close this case, as the steps mentioned above should resolve your
issue with Flash Player. If they do not, this issue is not directly related to
the Flash Player but either to corrupted Windows System Settings or changed
Internet Explorer Security settings due to a Microsoft Update.
You can always try and use the Windows System Restore utility to restore your
system to a day that everything was still working correctly, but we do not
recommend this, specifically after following the steps above.
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Other usefull links:
Common Flash player install issues:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166#instructions Flash Player detection failure:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=7d1862a Flash movies do not appear in the browser as expected:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19091 registry issues that prevent Flash Player installation:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116 All technotes for Flash Player can be found in:
http://www.adobe.com/support/flashplayer/technotes.html Flash Player User To User Support Forum
http://www.adobe.com/cfusion/webforums/forum/categories.cfm?catid=184&forumid=44
