:confused; I am running a Dell GX300 desktop machine with Win XP pro. Within
the last year or so I have been experiencing radom reboots of the machine. This
only occurs when accessing the internet. I'm sure I've traced my reboot problem
down to Flash Player and sites with Flash content. for instance:
http://app.krono.icomedias.com/pictures/blaetterkatalog_englisch/index.html
When I try to access this online catalogue which is done with Flash Player,
wham bam and reboot city. This is only one example of a site that I cannot use
without my machine rebooting. Think I've found the problem, now I'd like to
find the reason and more so a cure?

I have a question.. When you're browsing the web are you using Internet Explorer, FireFox or some other browser?

OK as a test, can you install FireFox and not run IE7 for a few days? See if
the crash still occurs?

IE uses the Flash Player ACtiveX control. All other browsers use the Flash
Player plugin. I suspect that if Flash is the cause of this reboot it's
something to do with the ActiveX control (and the plugin will probably not
cause the reboot). So I need to narrow those down before I can come up with
any further ideas.

WEll it didn't take a few days. I loaded Fire Fox went to the site I previously
mentioned. Had to load Flash to view the cataloge. When I tried to zoom in on
some of the flooring samples, WHAM reboot city just like in IE! Still looking
for cuse and solution. Also get reboots when I go to Weather.com and try to use
the new radar map that is done in Flash Player with IE haven't tried with Fire
Fox yet.

OK at this point I'd like you to open a web support case so I can assign an
agent to start faster troubleshooting. You can open a case on
http://www.adobe.com/support/flashplayer.

When you get a case number reply back with the number and I'll ask one of my
peers to take a look.

Ok Bentley here is the Case #172641454. Also I went to Weather.com and tried
using their new interactive map with Fire Fox and when I tried zoom to bring in
closer it rebooted my computer just like it does with IE.
Thanks for you assistance thus far.

Thanks for that.

You'll need to do some of the basics on
http://www.adobe.com/support/flashplayer.

For example, a crash of this type that's specific to your machine can be
caused by any number of things.. third party stuff running, low memory, video
drivers, spyware, etc.. it can be tough for the average PC user to figure out.

If it were my machine the first thing I'd do would be disable as many startup
apps as possible. Then I'd look to see if there were any updates available for
my video drivers. Then I'd start experimenting with different video driver
settings..

I'm going to be out next week so if you don't get happy support on the case
please do ask that the case be escalated.

You know, I had a Dell that had a similar problem a few years ago. Wipe and
reformat and at some point a few months later it would start to crash again
(often involving Flash). To be totally honest I never figured out the cause
(because I updated to a newer machine).

If you wiped it and reformatted then I'd still be hammering on drivers. If
you had another brand of video card handy you might try swapping out cards as
well..

Hope you had a good week off. Well I still have the problem. The web support
wasn't any help. They just said to call customer support, which I did and they
said all they were really suppose to do is refer me to the web support. No one
has yet tried to address the issue really. I keep getting go here, no you need
to call here. Youo've actually been more help thus far.

You know Bentley, I thought Adobe was a cut above most other software
companies, but after trying to get some help on my problem and getting the run
around, I must reconsider my thoughts. I did as you suggested and opened a web
case, just to get a reply back saying that they could not address the issue and
I would have to call customer support. Well I called and the guy that answered
tried to help. His only conclusion was something wrong with my machine and all
he was really suppose to do was refer me to web support. Well I still have the
same problem and after opening another web case and getting the same response
I'm not real hepped on Adobe. My question to the guy on the phone was how is it
my machine when it never reboots unless I hit a site that has flash content and
try to do something with it? Anyway maybe someone else will have the same
problem and they'll be able to get a cure and pass it on to where I can fix
mine too. You were more help than the web support or customer support on the
phone. Thanks