macromedia players flash: [b]My Setup[/b]:
[i]*Intel MacBook Pro
*OS 10.4.10
*Firefox 2.0.0.5[/i]

[b]FLASH PLAYER 9 FAILS TO INSTALL on MAC OSX using FIREFOX[/b]

Relevant to my situation:
[bullet]?I tried all the suggestions at [b]Knowledgebase[/b]
?read all the areas in the [b]Forum[/b] for Flash Player 9 installation
problems
?[b]phoned Customer Service[/b] + was told they did not offer support for
Flash Player 9 cuz it's free
?[b]created and opened a CASE[/b] at Adobe.com (unanswered)
?[b]created a FOLLOWUP CASE[/b] (unanswered)
?[b]sent private message[/b] (via the Forum) to Adobe Senior Support Engineer
for Flash/Flash Player.(unanswered)[/bullet]

[b][i]No responses. No solutions. No support. Zip.[/][/b]

[b]BACKSTORY[/b]
4 days ago, I landed on a particular website which told me that I specifically
needed to download Flash Player 9 to view some slideshow.

I proceeded to download Flash Player 9, but when I returned to that specific
website (as well as any other site using Flash, such as, oh, let's see,
YOUTUBE!!), it tells me that I still have to download it, yet every time I do,
it takes me through the same circular and exasperating process.

I've tried uninstallling, rebooting my Mac, then opening Firefox and then
downloading and re-installing it, but still nothing. Just a blank space in the
browser where a flash movie should be, couple with the instruction that I need
to "update Flash Player".

I then went to the Knowledgebase area at Adobe, found the topic addressed for
Flash Player 9 installation failure for Mac OSX. They gave 4 ideas, and none
worked.

I next called Adobe customer support and after finding no phone prompts to
direct me to the correct support person, was told to press "0". With my credit
card in hand, I breathlessly awaited speaking with a tech support person who
would finally help me resolve this issue.

Unfortunately, he told me that Adobe did not offer free or paid telephone
customer support because Flash Player 9 was free. He told me to go back online
to the website and create and file a "case", and wait for a response. I told
him that I had exhausted reading and trying out the suggestions in the forum
and the knowledgebase, and asked if there was anything else Adobe could provide
that could specifically resolve a problem, which frankly, they created.

He said, no, "good luck" and have a great day.

I immediately created a "case" file at Adobe. This was 4 days ago. No
response yet. I thus created an UPDATE to the case. Still no response.

My last resort was to rifle through ALL the posts in the forum until I found a
post from the Senior Support Engineer for Flash/Flash Player and thereby sent
him a private message asking for help.
No reply as of yet.

I am so disappointed. I've never once had this kind of horrible online user
experience, where a simple and basic download of a free and well-known brand
product fails miserably, and then is further exacerbated by an even more
miserable and benign tech support and customer service.

I'm sure there are many more people apart from myself and those here in the
forums, who simply don't have the time or the persistence to chase down this
problem by going through the circular maze that Adobe has put it's users
through, to try to resolve an issue which seems to be quite widespread, whether
you're a Mac or Windows user.

I am a new Adobe Acrobat Pro 8 user and customer and wonder if this is what I
have to look forward to if or when I encounter a problem with the software.

[b]If anyone here can help me resolve this issue [i](Mac OSX + Firefox --
latest versions for both)[/i], I would greatly appreciate it~[/b]

Eureka! I have [b]resolved[/b] the problem~

Keep in mind, I'm just a regular layperson, so please forgive any instructions
that may seem redundant or lacking in technical grace and articulation ~

Here is what I did to resolve it:

[u][i]Prior to downloading AND installing Flash Player 9, do the
following:[/i][/u]

[b][1][/b] Quit all your applications and your browser(s).

[b][2][/b] Locate your [i]Internet-Plugins folder[/i]
You will find it here: [b]Hardrive-> Library folder-> [i]Internet Plug-Ins
folder[/i][/b].

[b][3][/b] Then: Highlight the Internet Plug-Ins folder and do a [b]Get
Info[/b] on it (Command+I [i]or[/i] Apple+I)

[b][4][/b] Click on [i]Ownership & Permissions[/i] or on the triangle to the
left of [i]Ownership & Permissions[/i]

[b][5][/b] From the pulldown menu to the right of the words "[i]You can[/i]",
select "[i]Read & Write[/i]"

[b][6][/b] Click on the word [i]Details[/i] or on the triangle to the left of
[i]Details[/i]

[b][7][/b] From the pulldown menu to the right of the word "[i]Owner[/i]",
make certain that your name, or whatever the designated name it is, that you
have assigned as the owner of your computer, when you first purchased it and
set it up, has been selected.

[b][8][/b] Below the Owner section, you will see a pulldown menu to the right
of the words "[i]Access[/i]". From the pulldown menu, select "[i]Read &
Write[/i]"

[b][9][/b] Directly below the Owner & Access section, you will see a pulldown
menu to the right of the words "[i]Group[/i]". From the pulldown menu, select
"[i]Read & Write[/i]"

[b][10][/b] Below the Group section, you will see a pulldown menu to the left
of the right"[i]Access[/i]". From the pulldown menu, select "[i]Read &
Write[/i]"

[b][11][/b] Directly below the Group & Access section, you will see a
pulldown menu to the right of the word "[i]Others[/i]". From the pulldown
menu, select "[i]Read only[/i]"

[b][12][/b] At the very bottom of your Internet Plug-Ins Info window, Click on
the button which reads [i]"Apply to enclosed items..."[/i].

[b][13][/b] Close your Internet Plug-Ins Info window.

[b][14][/b] Restart your Mac.

[b][15][/b] Open your Firefox browser and go to the Go to the
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFl
ash&promoid=BIOW and download the Flash Player 9 Universal Binary for
Intel-based Macs (Option 1 for Intel-based Mac)

[b][16][/b] Once downloaded to your computer, proceed with the Install.

[b][17][/b] Quit all your applications and your browser(s).

[b][18][/b] Restart your Mac.

[b][19][/b] Open Firefox, and go to the
http://www.adobe.com/shockwave/welcome/ to verify that you have successfully
installed Flash Player 9.

That's it. Hopefully, this works for you too :-)

Thanks Sheewolf!!!! This has been making me crazy the last few days! I think
your solution is going to work. I've had to installed Flash everytime I
restarted the computer in order to see the YouTube videos. I changed everything
to owner like you suggested and restarted and it's working so far. I was admin
before. That was so kind of you to take the time for us!
Thanks again!

[B][I]geezerart[/I]: check out the UPDATE i added to my ANSWER posted at the
top of this page.[/B]

I've inserted [I]one additional step[/I] that you should do prior to
attempting to [I]RE[/I]installing Flash Player 9 -- which is to:

[B] [I]First [U]UN[/U]install the Flash Player 9 Plug-In from your
computer[/I][/B] which is probably sitting in your Internet Plug-Ins folder as
a result of previous (and failed) attempts at the installation of Flash Player
9.

Again, I'm no expert, just one chick who's figured out how to troubleshoot the
problem with [I]my own setup[/I], but should anyone here have the same setup as
myself, then this should in fact work.

Hi,

after following all of your advise, I then went to the TEST page and FINALLY
the example videos are playing!!

HOWEVER

I still cannot view the webpages and content I coukld not view before. I
don't get it. I was not previously able to view the sample page.

Something caused this problem. I use to be able to surf unbothered on this
MacBook Pro for the last six months - now NOTHING.

[b]TCMdesign wrote:[/b]
[Q]I use to be able to surf unbothered on this MacBook Pro for the last six
months - now NOTHING. [/Q]

I hear ya~ this is the first time I've ever had a disgustingly frustrating
experience like this.
I can't ever recall having to download a flash player that suddenly put me in
a position where i could no longer view any videos online, only to go through
4-5 days of utter B.S. weeding through tangent after tangent deep in the forums
only to then discover that --
[i]for the first time ever[/i] -- i had to create "permissions" in order to
"allow" my flash player to work. This is the kind of sh&t you hear about that
Windows users have to go through. And it sucks.

my thoughts EXACTLY!!!

What, do windows users have a rep working at Adobe now, quietly compromising
our applications enough that no one can figure it out - to get back at us for
cruising smoothly on our kick ass Macs?

Like I said, I was fine for 15 years straight, up to a month ago? WTF????
(sorry, that's just how angry I am at this whole stupid problem.) I am the
website developer at my company.

I CAN NOT SEE MY SITES!!!!!!!

I HAVE TO MAKE CHANGES BUT CAN'T TEST THE PAGES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You are losing your EDGE ADOBE.

THIS WORKED!!! BIG TIME!!!!!!!!

FROM THE FIREFOX WEBSITE FORUM:


PostPosted: Jul Fri 13th 2007 8:38am
The settings in the Quicktime System Pref pane is different in the later OSX
upgrades. In the pane, select the Advanced Tab. You will find a MIME settings
button, click this. Open up each one of the settings. Two of them (Images, and
Miscellaneous) have a selection for Flash. Deselect those two. After I did this
and restarted Firefox, the problem went away.

THIS SOOOOOOOOOOOOO WORKED IMMEDIATELY FOR BOTH SAFARI AND FIREFOX!!!!!
YIP-FRICKEN-EEEEEEE!!!

i just bought my macbook two days ago. the whole reason i wanted a laptop was
pretty much to animate little home videos but i can't get a program. i have
tried installing and uninstalling adobe flash player 9 a bunch of times and i
dont even get an icon, all i get is the install flash player 9 icon. i tried to
follow you step by step solution but whenever i got to the plug-in info section
where i have to select "read and write" under "group" i couldn't find "read and
write". there was nothing even close to it. i'm really desperate, i must have
looked on dozens of forums for help but your's seems to be the easiest most
effective one. you may have better things to do but please help me! :( :( :(

Brandon~

I truly feel your pain! this whole experience has been a b!tch~ I don't
know if you're a first time Mac owner, but please know that this is [i]not[/i]
an experience that Mac users are familiar with. Sigh.

Now, I am no expert, so I can't promise you that I'll be able to resolve
[i]your[/i] specific situation -- [i]however[/i] -- I've just reviewed my
"Answer" post at the top of this page after having read the part of your post
where you said you could not find [i]"Read & Write"[/i] in the pulldown menu to
the right of [i]Group[/i], I realized I messed up in [b]Step 9[/b] with a typo
(my bad!); no wonder you couldn't find "Read & Write" in the pulldown menu to
the right of [i]Group[/i]; It's not there!

I have updated the post and corrected [b]Step 9[/b] to read as follows:[/i]

[I][B][9] Directly below the Owner & Access section, you will see a pulldown
menu to the right of the words "Group". From the pulldown menu, select
"[U]Admin[/U]"[/B][/I].

And remember: Before you start this entire process again, [u]PRINT OUT MY
INSTRUCTIONS POST[/U] -- and then proceed to follow the instructions step by
step, [U]beginning with UNINSTALLING FLASH PLAYER 9[/u].

Let me know if this helped. Fingers' crossed :-)

thanks for the solution, before i try it i just thought that maybe you should
know a few details. not that it makes any difference but i was already admin,
it was a default selection. also, would you know if after i successfully
install flash the proper icon will show up, like i said i only have the install
flash player 9 icon. ok, i'm going to print off your solution. i really
appreciate your help and i will immediately let you know if it worked. thanks
again.

i followed all the directions with no trouble, but i'm sorry to say that when i
went to the test page i only saw the bottom video, i still don't have an icon
either. i doubt that it really matters but i don't have firefox i only have
safari. this is probably a whole new problem, but i would appreciate any help
at all. like i said, all i really want this for is little animated home videos
so it isn't the most important thing to deal with but it would make my day to
finally be able to use flash.

i am so close to fixing my problem and i have one more ( hopefully the last )
question about flash, when i go into internet plug-in and click on
flashplayer.exe i set it to open with quicktime. that doesnt work and i dont
know what to open it with. could somebody please tell me what to open
flashplayer.exe with? i know that if i can fix that then my problem will be
solved. if anyone knows the answer send it to me ASAP please!! :S

it has been a few more days and i still haven't solved my problem and can't
find help anywhere else. i downloaded another flash file, and finally got the
right package, i now have the flash player 9 icon in the dock ready to send me
to the right program :) thats one happy note. but its still giving me problems,
i double click on it and the icon just bounces once or twice and that black
triangle appears. i go on file an click open and a window pops up, it asks me
to type in the address (url) of the item to open. if anyone knows it please,
PLEASE sent it to me :( i dont want to go through another day of this!

I just upgraded my Mac OSX 10.3.9 to Tiger 10.4.10 In doing so my Safari
browser would not play Quick Time. After reading the help section on the Safari
browser I went ahead and installed QT 7.2 ... to no avail. Still wasn't
getting any video on my Safari Browser.

After googling some forum suggested I install Flash 9 ... still no video.
Again I googled and found this forum and Sheewolf's post about to resolve the
problem. Thank you Sheewolf ... it worked just as you said it would:wine;

Brilliant. I have a PowerPC Mac, but similar issues. Sure enough, it was a
permission problem. By changing the permissions of the plugin directory, the
uninstall was able to delete existing (old) flash plugin files and the
installer was able to put the new ones there. Thanks to sheewolf for taking
the time to post the solution - you saved me a lot of time and frustration!

My problem is different but similar.

I can install the flash 9 player on my new mac book pro, but I have to do it
every time I use my computer. Every time I close a browser and re-open it
(any browser) flash player longer works again and I have to reinstall the flash
player 9.

Do any of you have a clue as to how I can fix this?

Thanks much.

Outstanding post! Thank you providing the solution to what otherwise would have eaten up time for me to figure out.

kind regards-

Stephen (a.k.a. "quietless") ~

thanx and you're most welcome ~

In a last ditch effort to see if somebody can help me out - I've litterally
been at this this for 2 weeks to no avail. I've tried everything suggested on
this thread and the other. decelected the MIME settings in Quicktime,
Uninstalled and repaired permissions. And this solution. but I can only get a
half fix. Half in hat I can get the player to work in Safari but not Firefox.
(which I prefer; I have other issues with safari) At some point it was
suggested that I create another login and reinstall then go back and to th
original and try the reinstall. This actually works and flash works great in
both browsers under the second login but the trouble is all my files, browser
bookmarks and preferences are under only accessible to the main admin login
profile. So unless I feel like logging out and then back in again everytime I
want to see a site with flash content, or spend hours setting up the new ID its
not that useful of a fix. Can anyone help? Please?

(I agree sheewolf, Adobe has completely dropped the ball on this and have lost
a lot of points with me and I'm sure others in their handling of this issue.
Christ, there are posts dating back to from a year about this and still no
fixes patches or even advice)

[b]My Setup:[/b]
[i]?PowerBook G4 15" 80GB 2GB ram [/i]
[i]?OS 10.4.10[/i]
[i]?Safari 2.0.4[/i]
[i]?Firefox 2.0.0.7[/i]

[b]FLASH PLAYER UNINSTALL CORRUPTS PERMISSIONS ON FLASH FILES FOR SAFARI and
FIREFOX on G4 MACS[/b]

Thank you sheewolf you were the only one that provided a clue to what is going
on. Again no help from Adobe. Everything worked fine except several days later
when restarting my PowerBook G4 I lost Flash again. Checked all permissions
they were still OK. Ran Flash uninstall then Ran Flash install no luck. I ran
disk utilities and looked at permissions again. It seems that the Flash
Unintaller corupts all the flash related files. I repaired them then ntried the
Uninstaller again sure enough it had corrupted all the Flash files again. I
used Disk utilities to repair them and the ran Install. Then checked
permissions with Disk Utilities again. This time no corruption was found and
Flash in Safari and in Firefox worked perfectly. Checked all options in
Quicktime/advanced/mime preferences. Everything worked. It seems that the main
problem may be the Adobe uninstaller corrupting the permissions for all the
Flash files.:grin;

[b]It seems to me that Adobe should be reading these forums and repairing this
problem.[/b]:disgust;

Hey Sheewolf,
Tried the fix for a Mac PPC and no go. Rats.
I can install Flash no problem but it plays so choppily that it is worthless.
Continually rebuffers every few seconds.
I am on a mac 10.3.9....
I guess Adobe is just going to let us suffer ...
Problems started after the latest version of Flash and perhaps latest version
of Firefox 2.0.0.7
Thanks for any other ideas.
Al

I was wondering about the uninstaller as well. When I unstalled, the progress
bar just seemed to sit there and then all of sudden a window popped up that it
was successfully uninstalled. Still I'm suspicious as it it just sort of hung
there with no indication that any progress was being made then presto
-finished. I wonder if there is a way to unistall the flash player manually?
Does anyone know?

[b]Eureka! Me too thanks to you. It worked.[/b]

Dual 1.0 GHZ G4
OS 10.4.10