On the Mac side, try this technote:
"Flash Player audio failure on Intel-based Macintosh"
(
http://www.adobe.com/go/41f8f08d)
On the Windows side, I thought at some point a few months back we were
developing a Windows audio troubleshooting technote. But now I don't see
anything internal about it. :(
So I'll throw out some random tips gleaned from searches:
-- In your registry:
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Drivers32
Create a new String value named ?wavemapper?. As value give it
?msacm32.drv?.
-------------------------------------------------------------
1. Go To Control Panel
2. Then Sounds and Audio Devices (Default Control Panel) or Sounds Speeches
and Audio Devices then Sounds and Audio Devices (XP Control Panel)
3. Then go on Audio
4. Then First one Under Title Is Sound Playback Then Under That Is Default
Device Then make Sure That This Is Your Sound Card.
Some users have is "SB X-Fi Audio [EA00]" or some other value. The value
should be "Modem #0 Line PlayBack"
Sorry, that's all i've got for now.