I recently went to a website where it said that i needed to download the latest
version of Flash Player. I followed the directions and installed it, and the
movie came up after installation, but on the website it still said i needed to
install flash player again. I went through the other forum posts and tried
everything, but it still wouldn't show up. Then today i was on the website and
finally the video came up, but then when i refreshed the page the video was
gone and it again said i needed to install the latest version of Flash Player.
The video has shown up twice in the past day, then says i need to reinstall
again. I've tried everything, but the videos just wont show up. Does anyone
know how to fix this for good?

I have no problem downloading Flash Player 9OSX, but everytime I shut down the
computer, I have go through the process of re-installing it, emptying caches on
Firefox, etc., etc. to get it to function again.
(inotherwords, I have a procedure that works for getting it going, but I have
to do it over and over again)

I have Imac - OSX10.3.9- Power PC - G4

I note that there have been solutions posted for ITEL, but not for Power PC

CAN ANYONE HELP???

JDB... your problems and solutions are different (and much more complex).
Read this CAREFULLY.

The issue is this: You have multiple accounts on your XP machine. One account
plays Flash no problem, the other doesn't, although both are Administrator
accounts. Or possibly you have only one account, and that account fails to
play any Flash content. In any case if you have ANY odd trouble with the
Flash Player ActiveX control for Windows as of September 2007, these should
be your steps.

The cause: This is usually caused by either or BOTH of the following
problems:

1. Leftover locked bits of an old Flash Player installation
2. Registry permission errors (aka 'ACL's)

OK so what do you do about this?

[b]ONE: Identify possibly leftover Flash player bits[/b]
a. Open C:\WINDOWS\system32\Macromed\Flash folder.
b. Download the latest FP uninstaller from
http://www.adobe.com/go/tn_14157.
c. Run the uninstaller. If you get a notice saying you need
to reboot, then reboot.
d. Look at C:\WINDOWS\system32\Macromed\Flash folder.
e. Does any file ending in .ocx remain? (flash.ocx,
flasha.ocs, flash9d.ocx etc...)
e1. If no, then you don't usually have any
leftover locked bits.
You're done with this part of the
problem, proceed to TWO.
e2. If yes, then that remaining .ocx file may
be locked. Right click it
and select properties and look at the
version tab.
What is the version number?
d. Is the version number Flash Player 9.0.16.0 or earlier?
d1. Use the uninstaller instructions from this
technote:
http://www.adobe.com/go/4da116d3
-- section "Flash Player 9.0.16.0 and
earlier"
-- DO NOT re-register the uninstaller.
ONLY do this UninstFl.exe part.
Yes, you'll need to know how to use the
command line to do this. If you're not
comfortable with that then take your
machine to someone who is!
e. Is the version number Flash Player 9.0.28.0 or higher?
e1. Use the uninstaller instructions from this
technote:
http://www.adobe.com/go/4da116d3
-- section "Flash Player 9 (9.0.28.0)
and later"
-- DO NOT re-register the uninstaller.
ONLY do this UninstFl.exe part.

In both the D and E sections above you'll need to use the
specific name of the control that remains
in the C:\WINDOWS\system32\Macromed\Flash. So if you had a
stuck flash9b.ocx[DJM1] in the folder
and version was 9.0.28.0, your uninstall command would look
like this:
UninstFl.exe -u c:\windows\system32\Macromed\Flash\Flash9b.ocx

That said, if you have trouble running these commands it
really is necessary to find someone who knows how
to use the command line, either a friend or a local
professional. Or spend some time learning about the
command line yourself.

f. RERUN the uninsatller you downloaded earlier. This should
get rid of the remaining (now unlocked) .ocx file
and fix any registry keys associated with it.

ALL of section "ONE: Identify possibly leftover Flash player bits" is
important. BUT this locked bit problem only happens on maybe one out of 50
machines. So most people with installation problems such as this are not going
to have locked bits.

AND even after reinstalling you may still have continued problems with Flash
Player not being recognized.

Then we have to move on to section two..


[b]TWO: Registry Permission Problems[/b]
We have been working on Flash Player failures caused by Windows System
Registry issues. We have not been able to determine what?s causing these
permissions to change. But that change prevents the successful installation of
Flash Player ActiveX control (used by IE Windows).

Registry permission problems can be resolved using a tool called SubInACL,
built by Microsoft to correct system registry issues.

[b]Symptoms: What to look for: [/b]
1. If you install Flash Player on IE and are unable to see Flash
content on any webpage
2. After installation C:\WINDOWS\system32\Macromed\Flash will have
flash 9c.ocx in it but it failed to register
3. It appears that Flash Player installed correctly, but unable to
view Flash content
4. Flash Player works on other browsers, but NOT Internet Explorer
5. If you are missing groups in HKEY_CLASSES_ROOT Advanced
Permissions
6. If you have run registry cleaners in the past, this may have
corrupted your system

Warning: The following solution involves the Windows System Registry. Editing
or manipulating the registry incorrectly can result in serious system damage
which may require re-installation of the operating system. If you are not
comfortable editing the registry, then take your system to a professional. If
you choose to proceed, then it is essential that you create a complete system
backup and a Windows System Restore Point before proceeding. Adobe Systems
cannot be held responsible for damage resulting from this information.

1. Select Start > Run
2. Type in ?regedit?
3. Right click on HKEY_CLASSES_ROOT
4. Select Permissions
5. Select Advanced

[b]For Vista[/b]
Compare your permissions with the ones in this screenshot.
http://www.supportflash.com/vista_key.png

[b]For Window XP Pro[/b]
Compare your permissions with the ones in this document ?Troubleshooting
system registry issues that prevent Flash Player installation? (scroll down to
the bottom of page).
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116

Notice any major differences, missing groups, incorrect permissions?

[b]How can you repair the System Registry, what's the fix[/b]
Download SubInACL from Microsoft to fix permission issues that prevent the
Flash Player Installation.
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=fb1634cb

If you have a Windows System Registry permission issue that sounds like the
one described above, SubINACL may be the solution. Please note that if you

Well, I followed the first steps about identifying the leftover Flash bits, and
when I followed them to step E and E1, I discovered that I didn't have any
leftover flash bits. So I moved on to the second instructions, and followed
them. I compared my HKEY_CLASSES_ROOT to the model they had, and nothing was
different. I followed the steps to the end and checked the website I want to
play Flash. It still came up with the gray screen saying I needed to download
the latest version. I restarted my computer, and still nothing. When I checked
my C:\WINDOWS\system32\Macromed\Flash folder, the same things from Flash were
there, meaning I had installed it sucessfully. I even clicked on one of the
icons and a gray box came up, telling me to install the latest Flash player. I
did, and it said it installed sucessfully, and the new Flash player should work
when I restarted my computer. I did, and nothing happened. I'm still getting
the same message from the video. It is not the website, because my other
computer works fine with it, and the computer I am using now has played Flash
videos before when I tried installing it, but then came up with the same
message soon after. Did I not follow the steps right or how am I going to fix
this problem, because it is still not working?

In your case I would absolutely assume that you still have permission problems,
even though you do not see a difference in permissions (sometimes you have to
dig -very- deep to see them). And I'd run the SubInACL script from the
technote.

I've tried the SubinACL many times, and sometimes it has worked before, but
then I clicked on a new video and got the same Flash Player message... Is there
any other instructions that could walk me through downloading it correctly?

Well then I'd say you have some other odd problem and should open a support case so we can take a look at it.
http://www.adobe.com/support/contact/

Oh boy...is this is the only solution to fix this problem??? This is very
complex and your "average" user is going to have an extemely hard time
following these instructions. I am very frustrated and disappointed. I can't
follow this whole business with "unlocking" the file, even after going to the
technote (my current version is 9.0.47).

Everything worked fine until about 2 weeks ago...what gives?

[q][i]Originally posted by: [b][b]SmitherPSU[/b][/b][/i]
Oh boy...is this is the only solution to fix this problem??? This is very
complex and your "average" user is going to have an extemely hard time
following these instructions. I am very frustrated and disappointed. I can't
follow this whole business with "unlocking" the file, even after going to the
technote (my current version is 9.0.47).

Everything worked fine until about 2 weeks ago...what gives?[/q]

I agree. You expect users to start messing with their Windows resistry? Not to
mention all the digging around a person has to do just to find this discussion
for a problem that many many people are having with your product. This is
really frustrating.

Dear BWolfe,

I agree with "tominmn" and others in this forum. NOBODY should have to
recofigure their computer to such an extent - just to get your flash player
software to work. A plugin shouldn't be so difficult to install.

I have the exact same problem on my MacBook Pro, I did all the time-consuming
permissions things you now require to use flash player - but it still doesn't
work!

Is this version just defective and you are making another one? Or, are you
technologists at Adobe just having problems finding out what is wrong with the
new flash player & don't know why it doesn't work on our Windows and Macintosh
computers?

Do you have an answer for us that works?

I for one would like to hear it.

I've been having this problem for a while too. I've been on this forum and
followed all the steps. I've sent a message to support. After a week of waiting
their info was not helpful. I'm homeschooling my kids and my 13yr old has
on;ine classes. He can't complete assignments unless we go to the library (with
my 9 3 and 10month olds also) for hours for him to complete 2 assignments. It's
not right that we are all at the mercy of this flash player. I would like to
use another browser but his school only uses IE and MAC. I guess we will have
to budget $100-150 to get a pro to fix this. How is this RIGHT?!!!

"What gives' is that -something- is changing your registry file permissions.
And we don't know what. We are constantly working to update the Flash Player
9 uninstaller and installers to resolve this problem but we don't yet have a
complete solution. Hence the complicated steps. At this point those are the
only steps we've got.

[q][i]Originally posted by: [b][b]berklia[/b][/b][/i]
Is this version just defective and you are making another one? Or, are you
technologists at Adobe just having problems finding out what is wrong with the
new flash player & don't know why it doesn't work on our Windows and Macintosh
computers? .[/q]

As I stated above, the root of the problem is -somethign- changing your
Windows registry permissions. It's not a problem built into Flash Player
itself. It's a problem with the subsystems that Flash Player for Windows
-depends- upon.

On the Mac it appears to be a permissions problem as well. But generally
easier to fix with the Disk Repair Utility.

I haven't gotten any replies back from my case, though it is still pending.
Hopefully this problem will be fixed soon. Its getting frustrating, especially
since what you posted above didn't work. Is this the problem being fixed in the
middle of September like some have been saying?

[q][i]Originally posted by: [b][b]jdb123[/b][/b][/i] Is this the problem being
fixed in the middle of September like some have been saying?[/q]

I certainly could not say that with certainty. As I said, we're trying to
make the installers/uninstallers smarter to avoid the problem. So when the
Flash Player 9 Update Public Beta (currently on labs) goes live it -might- get
better. But I just cannot say with 100% certainty at this time.

SOLUTION ! (well, hopefully, . . . I'll let you know how long this lasts)

I am using a New Macbook Pro, Intel, Newest apple 10x OS (updated completely)
Browsers: Newest updates of Firefox, Safari, Opera
Flash Player: Newest download of flash player for Intel Macs

Well,

I don't know how long this will last, but after spending a couple weeks trying
everything else, I finally found a fix for my problem. I hope it can help
others using a Macintosh. I don't think it can help any Windows users.

I was going through and trying every possible solution offered on this forum:
http://forums.macrumors.com/showthread.php?t=250470
and followed the directions from this user & post:
____________
Old 01-23-2007, 12:46 AM #13
thewallypug
macrumors newbie
Join Date: Jan 2007
Quoted from thewallypug:
"Next, on to ~/libraryApplication support/firefox/pluginreg.dat. This
'pluginreg.dat' was in a different place than the other one, and it seemed to
have a more modern-looking icon, (but I'm not sure). I put that in the trash -
Now it works! Thank you everyone."

I recommend reading the entire post & thread above his post.
_________________

Scroll down to see what they did to solve the same problem by deleting all the
files named pluginreg.dat.

I found that when I deleted all remnants of the file pluginreg.dat from my Mac
and restarted, I was finally able to see flash in all my browsers. Beforehand,
I was unable to see flash in firefox, IE, Safari, Opera or my old Netscape
browser. I can't remember if I reinstalled the flash player again to make this
happen. I'm scared that if I do, it won't work again. You are welcome to try
that & see.

I am very curious if and why this solution isn't in the notes on the front
page of adobe player download center (one click from their homepage) or at
least on the front page of their adobe flash player support center. It should
be, it would prevent a lot of grief for us user as well as the support team.

I saw one post from britman1 in this forum that was related, but didn't solve
my problem. It does show however, that this is a problem that is affecting
Windows and Mac users - with any kind of computer. It is epidemic for all my
friends here where I teach and take graphic design classes in a University.
This has had a big impact on us all. Downloading the apple update called
"quicktime compatability update" doesn't help at all. Adobe should try to be
better friends with Apple, vice-versa.

I recommend that the support team at Adobe look in other forums online for
answers like I did.

[q][i]Originally posted by: [b][b]berklia[/b][/b][/i]
I am very curious if and why this solution isn't in the notes on the front
page of adobe player download center (one click from their homepage) or at
least on the front page of their adobe flash player support center.
[/q]

Because I never heard of it before. C'mon, we're only human. I'll add it to
my notes for technote fixes.

I'm trying to AGAIN look at my permissions in the system registry.

The link that BWOLFE refers to above (in checking VISTA permission) doesn't
seem to be working.

"Compare your permissions with the ones in this screenshot.
http://www.supportflash.com/vista_key.png"

Dead link? I only see a red x. Ugh, I'm ready to throw up my arms at this
point.

http://www.supportflash.com/vista_key.png

Permission repair doesn't fix it for me.
Even ran cocktail and no help.

[q][i]Originally posted by: [b][b]Alibubbles[/b][/b][/i]
Permission repair doesn't fix it for me.
Even ran cocktail and no help.
AL[/q]

Please send me a Private Message with your contact info. (Full name, email and
phone number) I would like to help you resolve this issue.

[q][i]Originally posted by: [b][b]tomrobinson[/b][/b][/i]
I have done all of the above, wheras before i installed flash player and then
still couldn't view content, now I can't even download flash, am running vista
and IE7[/q]

Please send me a Private Message with your contact info. (Full name, email and
phone number) I would like to help you resolve this issue.