Troubleshooting IIS 4.0 -- iis ftp

rich
12/27/2005 12:03:20 PM

Hello,

I am attempting to troubleshoot IIS 4.0 problems. I have an Access database
which loads the IIS logs. Relevant fields are: SiteName, page, user, error
text, HTTP status, and short error text. One server has several hundred
records with a status of 500, "IIS Server Problem". Can anyone advise me on
how to effectively troubleshoot these errors? We have identified several
problems which are currently being addressed. Chief among these are old
Access 97 databases which are being updated to Access 2000, or later. Also,
We have a number of ASP pages that open but do not close database
connections. There are also a number of 403, "Client or permissoins error"
records.

Generally, the problems we see are resolved by cycling inetinfo, MTX, msdtc,
w3svc and site server services. Symptoms range from general slow response
time to high memory or CPU usage by inetinfo .exe. We don't normally see the
performance issues with the MTX processes (for isolated sites).
Occassionally, inetinfo cannot be terminated and the server must be rebooted.

Any general tips on troubleshooting the specific issues, or IIS 4.0 in
general are greatly appreciated. Links to KB articles, white papers, etc.
also appreciated.

Thanks in advance,

Rich

Bernard Cheah [MVP]
12/28/2005 6:51:04 PM

Mm.. you should post this to general iis group rather than this FTP focus
group.

Now, for 500 error. nothing much you can do, as you need the exact error
msgs.
HOW TO: Troubleshoot an "HTTP 500 - Internal Server Error" Error Message
http://support.microsoft.com/?id=311766

for 403. you need to determine what is the exact error as well, since they
are many sub error codes.
see IIS Status Codes
http://support.microsoft.com/?id=318380

from your description, it looks something wrong with the application. You
can try to debug it with DebugDiag (google it), and to be honest :) you
might also want to look at IIS 6.0 which offers better application
isolation, performance, security, etc....

--
Regards,
Bernard Cheah
http://www.iis-resources.com/
http://www.iiswebcastseries.com/
http://msmvps.com/blogs/bernard/

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