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SMTP Service Ex2000 stopped delivering email


SMTP Service Ex2000 stopped delivering email Pressy
9/27/2007 12:01:01 AM
iis smtp nntp:
I am running Exchnage 2000 SP3 and Win2000 SP4 that has been operating
without issue for 4 years. Friday last week email stopped being delivered
from the queues and stop restart of both server and IIS or even SMTP Virtual
server fails to resolve. We now have lots of mails not being deivered
internally or externally.

CPU useage when SMTP service start goes from idle to 100% but doesnt process
anything exclet saying items need proccessing in the submission queues etc.

Any one any ideas?

Thanks
Re: SMTP Service Ex2000 stopped delivering email Sanford Whiteman
9/27/2007 11:29:24 AM
[quoted text, click to view]

And stays at 100%?

[quoted text, click to view]

We will need SMTP logs (you may need to turn on logging). Also, as
with any delivery problems, ensure that DNS resolution works _from the
mailserver_. Verify your public IP address (you can use
whatismyip.com); while you're at it, verify your PTR entry for that
address. Connect to a remote server on port 25 from the mailserver.
Verify that your mail queue directories are physically accessible and
being populated with queued messages. Write back.

--Sandy


------------------------------------
Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
Re: SMTP Service Ex2000 stopped delivering email Pressy
9/28/2007 4:58:00 AM
Yes it stays at 100%

As for some logs, here goes but nothing really of note (to me anyway)


2007-09-28 08:03:30 85.158.138.131 mail186.messagelabs.com SMTPSVC 1
MAILSERVE R 10.28.1.2 1 0 DAT A 25 0 0 133 1790 422 SMTP - - - -
2007-09-28 08:03:30 85.158.138.131 mail186.messagelabs.com SMTPSVC 1
MAILSERVE R 10.28.1.2 1 0 QUI T -
2007-09-28 08:05:49 62.231.131.195 mail35.messagelabs.com
SMTPSVC1 MAILSERVER 10.28.1.21 0 HELO -
2007-09-28 08:05:49 62.231.131.195 mail35.messagelabs.com
SMTPSVC1 MAILSERVER 10.28.1.21 0 MAIL - ri canexpress.com> 250 0 86 73 0 SMTP
- - - -
2007-09-28 08:05:49 62.231.131.195 mail35.messagelabs.com
SMTPSVC1 MAILSERVER 10.28.1.21 0 RCPT - - - - -
2007-09-28 08:05:51 62.231.131.195 mail35.messagelabs.com
SMTPSVC1 MAILSERVER 10.28.1.21 0 DATA - 4 .email.americanexpress.com> 250 0
164 15587 2140 SMTP - - - -
2007-09-28 08:05:51 62.231.131.195 mail35.messagelabs.com
SMTPSVC1 MAILSERVER 10.28.1.21 0 QUIT -
2007-09-28 08:06:57 85.158.138.179 mail169.messagelabs.com SMTPSVC 1
MAILSERVE R 10.28.1.2 1 0 HEL O
The DNS information resolves no problem and I can telnet port 25. In fact it
does receive mail from out ISP but fails to deliver internally.


[quoted text, click to view]
Re: SMTP Service Ex2000 stopped delivering email Sanford Whiteman
9/28/2007 10:43:30 AM
[quoted text, click to view]

Can you please post logs in a readable format, where there isn't
intra-field space in your post? Also, your logging is not turned up
high enough. Switch to IIS Log File Format, at least for the
troubleshooting period.

The snippet you posted appears to be for a successful external
delivery. I need a snippet for a failed external delivery, if
applicable.

What service(s) is peaking the CPU?

Have you done a repair install of Exchange (to restore the Exchange
delivery event sinks in the event they are corrupted)?

Have you added a new SMTP virtual server and tested with that?

[quoted text, click to view]

What is your IP and PTR?

[quoted text, click to view]

To where?

[quoted text, click to view]

In your original post, you noted outbound -- internal _and_ external
-- delivery problems. Inbound may be working. I'm talking about (that
is, you were talking about) the two kinds of outbound, Remote and
Local.

--Sandy


------------------------------------
Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
e-mail: sandy@cypressintegrated.com
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