Hi All,
I've a problem that requires a fairly lengthy introduction
by me. If you've the time and the willpower I'd really
appreciate your help.
I'm running a application based on Access 2000 and SQL
Server 2000.
The system is designed to allocate a single record to a
callcentre agent based on it being the most relevant
record to call at the time (designated next call time,
previous result etc.
The agents Access db uses a pass-through query to run a
stored procedure with a variable of the agent's ID.
There stored procedure uses a query to get a single record
to call and then updates a locking field within that
record with the agent ID. The query will exclude any
records already containing an agent ID. The stored
procedure then passes the unique ID of the record back to
the Access db. Access then uses find first to go to the
correct record.
When the agent finishes with that record it sets the
locking field back to 0 and the process starts again!
The problem is that if several agents request a record at
the same time the SQL profiler shows different requests
being run for each agent, but they get the same unique ID
passed back to all of them, and the record is locked with
the agent ID of the first agent to make the request. The
agents will all get the same record on screen and attempt
to call the same company, which is obviously not ideal!
Thanks in advance
p.s In case it helps, here is the stored procedure I run:
CREATE PROC spLockNewRec
@PHIDToLock smallint
AS
DECLARE @CSIDToLock int
BEGIN
UPDATE tblClientFile SET tblClientFile.intPHIDLock = 0
WHERE tblClientFile.intPHIDLock = @PHIDToLock
END
SET rowcount 1
BEGIN TRANSACTION
SELECT @CSIDToLock = dbo.tblClientFile.CSID
FROM dbo.tblDecisionMakers RIGHT OUTER JOIN
dbo.tblClientFile ON
dbo.tblDecisionMakers.CSID = dbo.tblClientFile.CSID LEFT
OUTER JOIN
dbo.tblCallResult ON
dbo.tblDecisionMakers.CRID = dbo.tblCallResult.CRID
WHERE (dbo.tblDecisionMakers.dtmNextCallTime <= GETDATE
()) AND (dbo.tblClientFile.intPHIDLock = 0) AND (NOT
(dbo.tblCallResult.intCallbackType = 9) OR
dbo.tblCallResult.intCallbackType IS
NULL) AND (NOT (dbo.tblClientFile.charTel IS NULL)) OR
(dbo.tblDecisionMakers.dtmNextCallTime IS NULL) AND
(dbo.tblClientFile.intPHIDLock = 0) AND (NOT
(dbo.tblCallResult.intCallbackType = 9) OR
dbo.tblCallResult.intCallbackType IS
NULL) AND (NOT (dbo.tblClientFile.charTel IS NULL))
ORDER BY dbo.tblCallResult.intCallPriority,
dbo.tblDecisionMakers.dtmNextCallTime
UPDATE tblClientFile
SET intPHIDLock = @PHIDToLock, dtmPHIDLock = getdate()
where tblClientFile.CSID = @CSIDToLock
COMMIT TRANSACTION
SELECT @CSIDToLock