> See ive created an inventory for a company it has various modules ,
> like
> purchasing ,
> workstation ,
> library,
> catalogue
> and
> HELPDESK ,
>
>
> so now for HELPDESK i need to create a KNOWLEDGE BASE by which a user
> would be able to search for teh solution to any of his problems like
>
> "whom to i get in touch wiht to get my computer reparired"
>
> and i then provide him wiht a quick soution like "check of RAM
> problems " ,"check for power cables going loose"
>
> somethine like tht
>
> a basic knowledge base for problems and queries it should if possible
> be able to check for phrases key words etc...
>
> please try and solve this for me codes, advice ,tips pointers anything
> would do
>
> thanks a lot
> sherwin

"SHERWIN" <sherwinm@rediffmail.com> wrote in message
news:a782e48f.0403240452.5c2bb654@posting.google.com...
> See ive created an inventory for a company it has various modules ,
> like
> purchasing ,
> workstation ,
> library,
> catalogue
> and
> HELPDESK ,
>
>
> so now for HELPDESK i need to create a KNOWLEDGE BASE by which a user
> would be able to search for teh solution to any of his problems like
>
> "whom to i get in touch wiht to get my computer reparired"
>
> and i then provide him wiht a quick soution like "check of RAM
> problems " ,"check for power cables going loose"
>
> somethine like tht
>
> a basic knowledge base for problems and queries it should if possible
> be able to check for phrases key words etc...
>
> please try and solve this for me codes, advice ,tips pointers anything
> would do
>
> thanks a lot
> sherwin

> http://www.rentacoder.com/RentACoder/default.asp
>
> Crossposting a question like this ain't gonna help you either.
>
> "SHERWIN" <sherwinm@rediffmail.com> wrote in message
> news:a782e48f.0403240452.5c2bb654@posting.google.com...
> > See ive created an inventory for a company it has various modules ,
> > like
> > purchasing ,
> > workstation ,
> > library,
> > catalogue
> > and
> > HELPDESK ,
> >
> >
> > so now for HELPDESK i need to create a KNOWLEDGE BASE by which a user
> > would be able to search for teh solution to any of his problems like
> >
> > "whom to i get in touch wiht to get my computer reparired"
> >
> > and i then provide him wiht a quick soution like "check of RAM
> > problems " ,"check for power cables going loose"
> >
> > somethine like tht
> >
> > a basic knowledge base for problems and queries it should if possible
> > be able to check for phrases key words etc...
> >
> > please try and solve this for me codes, advice ,tips pointers anything
> > would do
> >
> > thanks a lot
> > sherwin
>
>