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asp.net announcements : ActiveUp Mail Pro - Horrible Service, do not use their product


webonomic NO[at]SPAM gmail.com
8/8/2006 2:24:28 PM
This is an announcement to all Asp.net developers thinking of using
ActiveUp's Mail component
(http://www.activeup.com/products/components/activemail/)

DO NOT USE THEM AS A SOLUTION TO YOUR PROBLEM! There service is
non-existent.

I purchased their product a few months back and ran into an issue with
their product in my web application . I sent in a support ticket.
They say they will get back in 24 hours. I have yet to hear from them.

6 tickets later, 2 bounced emails, and 3 phone calls has resulted in
nothing.

They took my money and ran.

There are many other good alternatives out there, just keep looking.

I found a posting by a fellow programmer in google groups whom I
emailed. The post was from 2004. The guy got back to me and said he
experienced the same problem, so he and the company he worked for
switched products. That was 2 years ago! 2 years of poor ActiveUp
service!

Jared Prins
webonomic@gmail.com
webonomic NO[at]SPAM gmail.com
8/8/2006 8:15:45 PM
Me again. A few hours after posting this thread, I recieved an email
from one of the ActiveUp staff who used a hotmail address to email me.
Looks like I'll be getting support after all :P



[quoted text, click to view]

8/8/2006 10:15:36 PM
[quoted text, click to view]

Here's one better. A couple of years ago when I was using their mail component
I came across a weird bug with their licensing. It basically couldn't find
my lic file unless it was installed by their setup.exe program. I used reflector
to discover a bug in how they looked for the lic file. I politely emailed
them to let them know of the issue and how to fix the code, not really expecting
a reply. About a week later I got an email from the owner threatening me
about decompiling and quoting parts of the DMCA. Dropped the use of their
product right there

Pierre
9/22/2006 7:01:51 AM
Hello,

I'm the responsible of the problem and I'm very sorry.

Please contact me on sales@activeup.com and I'll take care of your problem. I don't understand why you got stuck. We generally give the money back when we can't find a solution (fix) within 14 days.

Please contact me and you will have your solution AND your money back.

Please note that after 3 years, we are releasing the v2.0 next week.
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Pierre
9/22/2006 8:02:37 AM
Hello Jared,

After investigations, please check the following ticket histories :

Ticket ST-1676-06080037 created Friday, August 04, 2006.
[8/4/2006 23.37 ] reply by Rogerio

No reply from you. Ticket is still open.

Ticket ST-1680-06080078 created Tuesday, August 08, 2006.
[8/9/2006 03.17 ] reply by Rogerio

No reply from you. Ticket is still open.

Ticket ST-1678-06080043 created Sunday, August 06, 2006.
[8/7/2006 23.05 ] reply by Fabrice
[8/8/2006 10.18 ] reply by Pierre
[9/22/2006 16.09 ] reply by Pierre (today)

No reply from you on any of our replies. I personnaly sent you an email the 8/8/2006 with the solution attached. Ticket is still open.


Ticket ST-1712-06090119 created Saturday, September 09, 2006.
[9/9/2006 23.28 ] reply by Rogerio
[9/9/2006 23.58 ] reply by Customer
[9/10/2006 13.35 ] reply by Rogerio
[9/10/2006 18.13 ] reply by Customer

Ticket is closed


I don't know what happened, and I really hope you understand we done all the best to get an answer from you. We are very concerned by the customer satisfaction. This is why I confirm my offer. You will have the solution AND the refund. Also, you will get upgraded to the v2.0 at no charge.

Please contact me.
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