Me again. A few hours after posting this thread, I recieved an email
from one of the ActiveUp staff who used a hotmail address to email me.
someone@nowhere.com wrote:
> > This is an announcement to all Asp.net developers thinking of using
> > ActiveUp's Mail component
> > (
http://www.activeup.com/products/components/activemail/)
> >
> > DO NOT USE THEM AS A SOLUTION TO YOUR PROBLEM! There service is
> > non-existent.
> >
> > I purchased their product a few months back and ran into an issue with
> > their product in my web application . I sent in a support ticket.
> > They say they will get back in 24 hours. I have yet to hear from
> > them.
> >
> > 6 tickets later, 2 bounced emails, and 3 phone calls has resulted in
> > nothing.
> >
> > They took my money and ran.
> >
> > There are many other good alternatives out there, just keep looking.
> >
> > I found a posting by a fellow programmer in google groups whom I
> > emailed. The post was from 2004. The guy got back to me and said he
> > experienced the same problem, so he and the company he worked for
> > switched products. That was 2 years ago! 2 years of poor ActiveUp
> > service!
> >
> > Jared Prins
> > webonomic@gmail.com
>
> Here's one better. A couple of years ago when I was using their mail component
> I came across a weird bug with their licensing. It basically couldn't find
> my lic file unless it was installed by their setup.exe program. I used reflector
> to discover a bug in how they looked for the lic file. I politely emailed
> them to let them know of the issue and how to fix the code, not really expecting
> a reply. About a week later I got an email from the owner threatening me
> about decompiling and quoting parts of the DMCA. Dropped the use of their
> product right there.